Customer Service Associate Salary in Boston, MA

In Boston, MA, the role of a Customer Service Associate offers a promising salary range. The average yearly salary for this position is approximately $42,066. Many professionals in this field earn between $32,000 and $76,000 annually.

About 32% of Customer Service Associates make around $32,000, while another significant portion, about 26.6%, earns $36,000. As experience increases, so does potential earnings. Approximately 10.2% of workers earn $44,000, and those who reach higher levels in their careers can earn up to $76,000.

This range shows that customer service roles can provide a stable and rewarding income, especially as you gain more skills and experience. A career as a Customer Service Associate in Boston not only supports a good lifestyle but also offers growth opportunities.

1. Cambridge, MA
   Average Salary: $40,445
   Working in Cambridge offers a dynamic environment with many tech companies and educational institutions. You will engage with a diverse community and contribute to service excellence at places like Harvard University and MIT.
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2. Brookline, MA
   Average Salary: $39,614
   Brookline is known for its vibrant neighborhoods and friendly atmosphere. As a service representative here, you will interact with local residents and help maintain the high standard of service expected in this close-knit community.
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3. Waltham, MA
   Average Salary: $38,640
   Waltham boasts a strong mix of businesses, from startups to established companies. In this city, you will assist customers at well-known firms and be part of a thriving local economy.
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4. Newton, MA
   Average Salary: $37,311
   Newton provides a family-friendly environment with a strong local community. As part of the service team, you'll support residents and visitors by addressing their needs and providing helpful solutions.
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5. Quincy, MA
   Average Salary: $37,306
   Quincy combines rich history with modern living. In this role, you will serve a diverse population by addressing inquiries and enhancing customer experiences at local businesses and attractions.
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6. Allston, MA
   Average Salary: $36,788
   Allston features a youthful and energetic vibe, thanks to its many students and young professionals. You'll engage with a lively crowd and help create positive experiences at popular spots and local services.
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7. South Boston, MA
   Average Salary: $36,770
   South Boston, or 'Southie,' is known for its tight-knit community and cultural events. In this job, you will provide support to locals and visitors, making their experiences memorable in this vibrant area.
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8. Medford, MA
   Average Salary: $36,218
   Medford combines suburban charm with urban accessibility. You will work alongside a range of businesses and help enhance customer satisfaction for residents and commuters alike.
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9. Somerville, MA
   Average Salary: $35,534
   Somerville is an eclectic city with a rich arts scene. In this position, you will connect with a creative community and ensure that customer needs are met in a welcoming and friendly environment.
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10. Chelsea, MA
    Average Salary: $34,236
    Chelsea features a diverse population and is known for its rapid development. You will support a variety of customers at local businesses, contributing to the city's growth and community spirit.
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1. RSM
   Average Salary: $86,583
   RSM offers a range of services in finance and consulting, focusing on customer experience. As a Customer Service Associate at RSM, you work in a supportive environment in downtown Boston, helping clients manage their financial needs.
   




2. Massachusetts Department of Public Health
   Average Salary: $61,745
   At the Massachusetts Department of Public Health, Customer Service Associates play a vital role in providing support and information to the public about health services. Positions are available in various locations throughout Boston, focusing on community health.
   




3. Pembroke & Co.
   Average Salary: $50,075
   Pembroke & Co. specializes in real estate services. Customer Service Associates at this company assist clients with inquiries and support their property management needs. They operate out of Boston, working closely with both residential and commercial clients.
   




4. Brilliant Earth
   Average Salary: $45,400
   Brilliant Earth is a leader in ethical jewelry. As a Customer Service Associate, you help customers find the perfect piece while promoting sustainable practices. Positions are available in their Boston location, creating a rewarding customer experience.
   




5. Ace Service Company
   Average Salary: $43,913
   Ace Service Company provides maintenance and repair services. Customer Service Associates manage client communications and ensure service requests are handled efficiently. They serve the Boston area, making sure customers receive top-notch support.
   




6. Morgan Memorial Goodwill Industries, Inc
   Average Salary: $39,436
   Morgan Memorial Goodwill Industries focuses on job training and community support. As a Customer Service Associate, you assist patrons at their Boston locations, helping them with donations and purchases while promoting Goodwill's mission.
   




7. AdaptHealth
   Average Salary: $38,483
   AdaptHealth delivers home health products and services. Customer Service Associates work with clients to address their healthcare needs and inquiries. They perform vital support roles from their offices in the Boston area.
   




8. Zoo New England
   Average Salary: $38,000
   Zoo New England provides education and conservation opportunities. Customer Service Associates interact with visitors, enhancing their zoo experience. They work at the Franklin Park Zoo and the Stone Zoo within the Boston area.
   




9. Sherwin-Williams
   Average Salary: $38,000
   Sherwin-Williams is a leading paint and coatings company. Customer Service Associates play an essential role in helping customers choose the right products and services at their Boston stores, ensuring satisfaction and repeat business.
   




10. Sodexo
    Average Salary: $38,000
    Sodexo provides food services and facilities management. Customer Service Associates engage with clients to ensure they receive quality service in various Boston locations, enhancing the overall customer experience.
    

1. Technical Account Manager
   Average Salary: $123,804
   In Boston, a Technical Account Manager builds strong relationships with clients while ensuring their technical needs are met. This role involves understanding customer requirements and providing solutions that enhance their experience. Companies like HubSpot and Rapid7 look for skilled individuals who can translate complex technical concepts into clear language.
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2. Customer Engagement Manager
   Average Salary: $103,470
   As a Customer Engagement Manager in Boston, you focus on enhancing customer loyalty and satisfaction. This position involves creating strategies to engage clients and improve their experiences with the brand. Companies like Wayfair and PTC value professionals who can analyze feedback and implement effective communication plans.
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3. Customer Success Manager
   Average Salary: $101,909
   The role of a Customer Success Manager in Boston revolves around ensuring customers achieve their desired outcomes while using a product. You will proactively support clients and help them navigate any challenges. Organizations such as Toast and SendGrid seek individuals who are dedicated to client retention and satisfaction.
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4. Account Manager
   Average Salary: $99,057
   In Boston, Account Managers serve as the primary point of contact for clients, managing their accounts effectively. You will focus on understanding client needs and offering tailored solutions. Companies like Staples and Tripadvisor benefit from professionals who excel at maintaining strong client relationships.
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5. Change Attendant
   Average Salary: $98,350
   A Change Attendant in Boston works in a dynamic environment, facilitating the processing of transactions. This position requires attention to detail and strong interpersonal skills to assist customers efficiently. Casinos like Encore Boston Harbor often seek reliable attendants to ensure smooth operation at their establishments.
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6. Casino Cashier
   Average Salary: $75,400
   As a Casino Cashier in Boston, you manage financial transactions while providing excellent customer service. This role involves verifying IDs, handling cash, and maintaining a secure environment. A position at casinos like MGM Music Hall requires a friendly demeanor and attention to accuracy.
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7. Community Manager
   Average Salary: $70,190
   In Boston, a Community Manager fosters relationships between a brand and its customers. This job involves engaging with the community both online and offline to boost brand awareness. Companies like Wayfair value community managers who can develop and execute effective outreach strategies.
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8. Grocery Clerk
   Average Salary: $66,326
   As a Grocery Clerk in Boston, you play an important role in providing a pleasant shopping experience for customers. This position includes restocking shelves, assisting shoppers, and ensuring cleanliness. Grocery stores like Stop & Shop look for friendly clerks who enjoy helping others.
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9. Cash Accountant
   Average Salary: $64,358
   In Boston, a Cash Accountant handles financial records and ensures accuracy in transactions. This role involves managing daily cash flow and preparing reports for management. Companies like Harvard Pilgrim Health Care seek detail-oriented accountants who excel in maintaining financial integrity.
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10. Field Service Technician
    Average Salary: $59,373
    Field Service Technicians in Boston work directly with customers to solve technical issues on-site. This position involves troubleshooting and repairing equipment while providing top-notch customer service. Companies like General Electric support skilled technicians who can communicate effectively with clients.
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