Customer Service Associate Salary in Boston, MA

In Boston, MA, the role of a Customer Service Associate offers a competitive salary range. On average, professionals in this position earn about $41,967 per year. Many associates start at around $32,000 annually, while those with more experience can earn higher salaries. For instance, the highest salaries in this field can reach up to $71,150.

The salary for Customer Service Associates shows a clear progression based on experience and skill level. Around 30.4% of associates earn near the starting salary, while individuals with more experience, making up about 26.1%, command salaries around $35,559. As associates gain expertise in customer service, their earning potential increases.

This growth in salary reflects the value that experienced Customer Service Associates bring to their companies. It also highlights the potential for advancement in this role, making it an appealing choice for job seekers in the Boston area.

1. Cambridge, MA
   Average Salary: $41,026
   Working in Cambridge provides a vibrant environment with opportunities at well-known companies like Harvard University and MIT. You'll engage with a diverse community and enhance customer experiences across various services.
   Find Customer Service Associate jobs in Cambridge, MA
   




2. Brookline, MA
   Average Salary: $40,800
   In Brookline, you will support a tight-knit community while representing local businesses and larger companies in the area. Your role will focus on providing exceptional service that keeps customers returning.
   Find Customer Service Associate jobs in Brookline, MA
   




3. Waltham, MA
   Average Salary: $38,514
   Waltham offers a dynamic workplace with access to major corporations, such as Wellington Management. You will frequently interact with customers, helping them with their needs and ensuring satisfaction.
   Find Customer Service Associate jobs in Waltham, MA
   




4. Quincy, MA
   Average Salary: $37,827
   Quincy presents a mix of historical charm and modern companies. Working in customer service here allows you to play a key role in enhancing client satisfaction for both local and regional businesses.
   Find Customer Service Associate jobs in Quincy, MA
   




5. Newton, MA
   Average Salary: $37,421
   In Newton, you will engage with a welcoming community and assist customers at both small shops and larger retailers. Providing quality service contributes to the friendly atmosphere this city is known for.
   Find Customer Service Associate jobs in Newton, MA
   




6. Somerville, MA
   Average Salary: $37,287
   Somerville boasts a lively and artsy environment, with many businesses looking for team members to provide excellent service. Your work will directly impact the customer experience in this vibrant city.
   Find Customer Service Associate jobs in Somerville, MA
   




7. South Boston, MA
   Average Salary: $36,873
   South Boston is an exciting area to work, thanks to its growing businesses and restaurants. You will help create memorable experiences for customers, making your role vital to their satisfaction.
   Find Customer Service Associate jobs in South Boston, MA
   




8. Allston, MA
   Average Salary: $36,471
   Allston, known for its youthful energy, offers dynamic job opportunities in customer service at various local businesses. Your role includes engaging with students and residents, making every interaction important.
   Find Customer Service Associate jobs in Allston, MA
   




9. Medford, MA
   Average Salary: $35,168
   In Medford, you will support a friendly community, acting as a key point of contact for customers at local shops and restaurants. Your dedication to service will help strengthen customer loyalty.
   Find Customer Service Associate jobs in Medford, MA
   




10. Chelsea, MA
    Average Salary: $34,691
    Chelsea features a diverse population and growing businesses. Working in customer service here means you will interact with clients from various backgrounds, ensuring their needs are met with care.
    Find Customer Service Associate jobs in Chelsea, MA
    

1. RSM
   Average Salary: $86,583
   RSM is a leading provider of audit, tax, and consulting services. Customer Service Associates at RSM support clients by addressing their inquiries and ensuring excellent service. Positions are available in Boston and nearby locations.
   




2. Massachusetts Department of Public Health
   Average Salary: $63,005
   The Massachusetts Department of Public Health focuses on improving health outcomes for residents. Customer Service Associates play a vital role in delivering information and support to the public. Jobs are located in Boston and throughout the state.
   




3. Pembroke & Co.
   Average Salary: $50,075
   Pembroke & Co. is a well-respected investment firm. Customer Service Associates assist clients with investment inquiries and provide support. The company operates in the Boston area.
   




4. Brilliant Earth
   Average Salary: $45,400
   Brilliant Earth specializes in ethically sourced fine jewelry. Customer Service Associates engage with customers, helping them choose the perfect pieces. Roles are available at their Boston location.
   




5. Ace Service Company
   Average Salary: $43,913
   Ace Service Company provides various maintenance and repair services. Customer Service Associates manage client requests and ensure timely service delivery. The company operates in Boston and surrounding areas.
   




6. Morgan Memorial Goodwill Industries, Inc
   Average Salary: $38,940
   Morgan Memorial Goodwill Industries helps people with job training and placement. Customer Service Associates assist with customer inquiries and donation processes. Positions are located in Boston.
   




7. Zoo New England
   Average Salary: $38,000
   Zoo New England operates the Franklin Park Zoo and the Stone Zoo. Customer Service Associates provide information to visitors and help ensure a great experience at the zoos in Boston.
   




8. Staff Insight LLC
   Average Salary: $38,000
   Staff Insight LLC is a staffing agency that connects job seekers with opportunities. Customer Service Associates assist clients with their inquiries and help match them with jobs. Offices are located in Boston.
   




9. Sherwin-Williams
   Average Salary: $38,000
   Sherwin-Williams is a leading paint and coatings company. Customer Service Associates help customers find the right products and offer expert advice. Stores are located throughout Boston.
   




10. Sodexo
    Average Salary: $38,000
    Sodexo provides food services and facilities management. Customer Service Associates support clients by addressing service-related inquiries. Opportunities are available in various locations in Boston.
    

1. Technical Account Manager
   Average Salary: $125,245
   A Technical Account Manager focuses on building strong relationships with clients. In this role, professionals ensure customers have a smooth experience with technology products and services. Companies in the Boston area often seek individuals who can provide technical support and guidance.
   Find Technical Account Manager jobs in Boston, MA
   




2. Customer Success Manager
   Average Salary: $98,430
   Customer Success Managers work to help clients achieve their goals using a company's products or services. They monitor customer satisfaction and act on feedback to improve the service experience. Many businesses in Boston, especially in tech, value professionals who can foster long-term client relationships.
   Find Customer Success Manager jobs in Boston, MA
   




3. Change Attendant
   Average Salary: $98,350
   A Change Attendant ensures smooth operations in settings like retail and hospitality. This role involves managing cash transactions and assisting customers with their needs. Companies in Boston often appreciate individuals who can provide reliable support and a positive atmosphere.
   Find Change Attendant jobs in Boston, MA
   




4. Customer Engagement Manager
   Average Salary: $96,987
   Customer Engagement Managers aim to enhance interactions between customers and a company. They develop strategies to increase satisfaction and loyalty. Many organizations in the Boston area look for professionals who can analyze customer feedback and implement effective engagement practices.
   Find Customer Engagement Manager jobs in Boston, MA
   




5. Account Manager
   Average Salary: $96,026
   An Account Manager maintains and grows client relationships, ensuring their needs are met effectively. This role involves regular communication and problem-solving to ensure customer satisfaction. Boston's dynamic businesses value professionals who can deliver on promises and drive client success.
   Find Account Manager jobs in Boston, MA
   




6. Casino Cashier
   Average Salary: $75,400
   In the role of a Casino Cashier, individuals handle money and provide excellent service to guests. They ensure accurate transactions and maintain a welcoming environment. Casinos in Boston often need skilled professionals who can manage high-pressure situations with a friendly demeanor.
   Find Casino Cashier jobs in Boston, MA
   




7. Grocery Clerk
   Average Salary: $69,140
   A Grocery Clerk assists customers in finding products and keeping the store organized. This role often includes restocking shelves and handling transactions at the register. Grocery stores in Boston value individuals who have a strong work ethic and enjoy helping others.
   Find Grocery Clerk jobs in Boston, MA
   




8. Community Manager
   Average Salary: $67,817
   Community Managers build and nurture relationships with customers in various settings. They often oversee customer engagement and feedback while ensuring a positive community atmosphere. Companies in Boston appreciate professionals who can connect with clients and drive community initiatives.
   Find Community Manager jobs in Boston, MA
   




9. Cash Accountant
   Average Salary: $64,358
   Cash Accountants manage and track a company's financial transactions, focusing on accuracy and compliance. They often work closely with customer service teams to ensure efficient handling of funds. Businesses in Boston seek detail-oriented individuals to help manage their financial operations.
   Find Cash Accountant jobs in Boston, MA
   




10. Field Service Technician
    Average Salary: $58,747
    Field Service Technicians provide on-site support to customers using a company’s products or services. They troubleshoot issues and ensure customers have a positive experience. Many companies in Boston rely on these professionals to deliver timely and effective solutions to customer problems.
    Find Field Service Technician jobs in Boston, MA