Customer Service Associate Salary in Cambridge, MA

In Cambridge, MA, the average yearly salary for a Customer Service Associate is about $40,949. This figure gives a great overview of what job seekers can expect in this role. Salaries in the area can vary widely. For entry-level positions, the starting salaries can be around $30,000 and can go up to $36,000.

As experience increases, the potential for higher earnings also grows. Those with a few years of experience may earn between $38,000 and $48,000, depending on their skills and the company they work for. A few exceptional positions may even offer salaries reaching $52,000. Overall, the salary range for Customer Service Associates in Cambridge offers solid opportunities for growth and advancement.

1. Boston, MA
   Average Salary: $42,150
   Working in customer service in Boston offers dynamic opportunities. Major companies like Boston Scientific and Staples provide a bustling environment where you can interact with diverse customers and enhance your problem-solving skills.
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2. Brookline, MA
   Average Salary: $39,614
   In Brookline, customer service roles can feel rewarding and close-knit. Local businesses and retail shops value great customer interactions, making it a perfect place for those who enjoy personal connections with customers.
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3. Waltham, MA
   Average Salary: $38,527
   Waltham's vibrant business district features companies like TDC and Dassault Systemes. Working here means providing excellent support in a growing community that appreciates quality service and innovative solutions.
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4. Malden, MA
   Average Salary: $38,102
   Malden offers a blend of retail and service opportunities where associates can thrive. Major chains and local businesses alike celebrate great customer service, fostering a community of satisfied patrons.
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5. Quincy, MA
   Average Salary: $37,607
   Quincy is home to a variety of retail and service industries. Companies like Stop & Shop and local eateries focus on friendly customer interactions, making your role essential to their success.
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6. Newton, MA
   Average Salary: $37,324
   In Newton, customer service positions can be both fulfilling and engaging. The city's strong sense of community means you'll make real connections while helping customers find solutions at local shops and services.
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7. Somerville, MA
   Average Salary: $37,021
   Somerville’s thriving culture and diverse local businesses create robust customer service opportunities. Working in this city allows you to engage with a vibrant community while supporting various shops and restaurants.
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8. South Boston, MA
   Average Salary: $36,323
   South Boston's growing neighborhood offers exciting customer service roles. With developments and new businesses popping up, you can make a significant impact through excellent customer experiences.
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9. Medford, MA
   Average Salary: $35,142
   Medford features a mix of retail and dining options where customer service roles are important. Companies in the area appreciate employees who provide friendly assistance, helping to build a loyal customer base.
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10. Roxbury, MA
    Average Salary: $34,458
    Roxbury boasts a strong community focus with businesses that emphasize customer satisfaction. Working in service here means contributing to a welcoming atmosphere that encourages repeat visits and strong relationships.
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1. United Security Inc.
   Average Salary: $48,000
   United Security Inc. offers Customer Service Associate positions that focus on client support and security services. Located in various neighborhoods across Cambridge, employees help clients with inquiries and service requests while ensuring their safety.
   




2. EF Education First
   Average Salary: $45,214
   At EF Education First, Customer Service Associates manage student and partner relationships in an educational environment. This global company operates in central Cambridge, where staff assist with program details and provide excellent customer support.
   




3. Sherwin-Williams
   Average Salary: $37,920
   Sherwin-Williams offers Customer Service Associate roles in their Cambridge stores. These associates help customers with product selection and ensure a smooth purchasing experience. Employees enjoy working within a team-focused environment.
   




4. Walgreens
   Average Salary: $32,650
   Walgreens hires Customer Service Associates to assist in pharmacy and retail operations. Associates work in several locations throughout Cambridge and help customers with purchases, prescriptions, and product inquiries.
   




5. Bodyscapes Fitness
   Average Salary: $30,000
   Bodyscapes Fitness employs Customer Service Associates who create a welcoming atmosphere for gym members. Located in various areas of Cambridge, these associates handle membership inquiries and provide support to improve member experiences.
   

1. Technical Account Manager
   Average Salary: $105,493
   This role involves working closely with clients to ensure they use a company’s products effectively. Professionals in this position provide technical support and help solve customer issues quickly. Companies such as HubSpot and Rapid7 in Cambridge, MA, offer opportunities to excel in this field.
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2. Customer Success Manager
   Average Salary: $95,289
   In this position, you focus on building relationships with customers and enhancing their experience with a company’s services. You analyze customer feedback to improve products and services, ensuring customers achieve their desired outcomes. Local firms like DraftKings and TripAdvisor look for skilled individuals in this role.
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3. Customer Engagement Manager
   Average Salary: $84,750
   This job centers around increasing customer interactions to improve satisfaction and loyalty. You develop strategies to engage customers and gather feedback, shaping the overall experience. Companies in Cambridge, such as Akamai and Biogen, seek talented candidates to fill this vital role.
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4. Account Manager
   Average Salary: $80,591
   An account manager manages client relationships, ensuring their needs are met. You handle inquiries, provide solutions, and promote services to maximize customer satisfaction. Many businesses in the area, including Vodafone and Constant Contact, offer exciting opportunities for this role.
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5. Community Manager
   Average Salary: $78,886
   This role focuses on nurturing an online community for a brand or organization. You engage with users across social media and forums, addressing concerns and building a positive environment. Companies like Cambridge Brewing Company and MIT are great places to start a career in this area.
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6. Field Service Technician
   Average Salary: $58,449
   In this role, you travel to customer sites to install, maintain, and repair equipment. You provide hands-on support and troubleshoot issues, ensuring clients have a seamless experience. Businesses in the tech industry around Cambridge, such as Bose and Analog Devices, often seek skilled technicians.
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7. Grocery Clerk
   Average Salary: $41,730
   This position involves assisting customers with their shopping needs and ensuring the store is well-stocked and organized. You help create a positive shopping experience through friendly service. Retailers like Trader Joe's and Whole Foods in Cambridge frequently hire for these important roles.
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8. Retail Sales Associate
   Average Salary: $37,513
   As a retail salesperson, you assist customers with product selections and cashier duties. You play a key role in creating a welcoming environment which encourages repeat business. Stores like CVS and Target in Cambridge look for enthusiastic associates to join their teams.
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9. Sales Clerk
   Average Salary: $37,333
   Sales clerks help customers find items, manage registers, and provide excellent service. Your friendly demeanor can make shopping easier and more enjoyable for customers. Many shops in Cambridge, including local boutiques and larger chains, always need motivated sales clerks.
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10. Cashier
    Average Salary: $35,006
    As a cashier, you handle transactions, manage cash, and ensure that customers have a positive checkout experience. Your attention to detail helps prevent errors and enhances customer satisfaction. Cambridge has numerous grocery stores and retail shops looking for reliable cashiers.
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