Customer Service Associate Salary in Cambridge, MA

In Cambridge, MA, a Customer Service Associate can expect to earn an average yearly salary of about $41,026. This figure represents a fair compensation for the important work these associates do in providing support and assistance to customers.

Salaries for Customer Service Associates in this area can vary. The lowest reported salary starts around $30,000, while some highly experienced individuals can earn upwards of $52,000. Most earnings fall within the range of $30,000 to $50,000. This range reflects the experience and skills level of the worker, as well as the specific demands of the job.

With a strong job market in Cambridge, individuals can find opportunities for growth in this field. Many companies value the role of a Customer Service Associate and provide paths for advancement, which can lead to higher pay and responsibilities over time.

1. Boston, MA
   Average Salary: $41,967
   Working in customer service in Boston allows you to connect with a diverse range of people. Many companies, like HubSpot and Boston Medical Center, seek dedicated individuals to enhance their customer experience.
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2. Brookline, MA
   Average Salary: $40,800
   In Brookline, customer service roles focus on providing a friendly and efficient service in a close-knit community. Businesses here appreciate employees who create lasting relationships with their clients.
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3. Waltham, MA
   Average Salary: $38,514
   Waltham offers job seekers opportunities in customer service with well-known companies like Thermo Fisher Scientific. The city values communication skills and a positive attitude, making it a great place to grow professionally.
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4. Quincy, MA
   Average Salary: $37,827
   Quincy has a strong demand for customer service professionals who can engage effectively with local residents. Many companies in the area prioritize customer satisfaction, ensuring rewarding work experiences.
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5. Malden, MA
   Average Salary: $37,482
   In Malden, customer service associates play a vital role in supporting local businesses. The community appreciates friendly and helpful interactions, making this city an ideal place to develop your skills.
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6. Newton, MA
   Average Salary: $37,421
   Newton boasts a thriving business community, with many companies needing customer service help. Employees in this area contribute to the reputation of businesses known for their commitment to quality service.
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7. Somerville, MA
   Average Salary: $37,287
   Somerville's vibrant atmosphere encourages customer service roles that foster connections. As a part of this energetic community, you can enhance your problem-solving skills while contributing to local businesses.
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8. South Boston, MA
   Average Salary: $36,873
   South Boston provides a dynamic environment for customer service professionals who enjoy working in a bustling area. Companies value team members who deliver excellent customer support to enhance their reputation.
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9. Medford, MA
   Average Salary: $35,168
   In Medford, diverse customer service roles are available to those who enjoy interacting with the public. Local businesses seek individuals who can provide exceptional service and adapt to varying customer needs.
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10. Chelsea, MA
    Average Salary: $34,691
    Chelsea offers unique customer service opportunities in a multicultural setting. Working here allows you to engage with a variety of customers, enhancing your cultural competence and communication skills.
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1. United Security Inc.
   Average Salary: $48,000
   As a Customer Service Associate at United Security Inc., employees play a crucial role in maintaining client relationships. The company focuses on providing security solutions in various locations across Cambridge. Team members frequently handle inquiries and ensure customer satisfaction.
   




2. EF Education First
   Average Salary: $45,214
   At EF Education First, Customer Service Associates assist students and parents with education-related queries. The company has operations in multiple locations in Cambridge and values employees who are dedicated to enhancing the learning experience for all customers.
   




3. Sherwin-Williams
   Average Salary: $37,888
   Customer Service Associates at Sherwin-Williams work in a dynamic environment. They help customers choose the right paint and supplies for their projects. With several stores in Cambridge, employees enjoy a supportive team atmosphere and opportunities to develop their skills.
   




4. Walgreens
   Average Salary: $32,650
   At Walgreens, Customer Service Associates play an essential role in providing excellent service to customers. The company operates numerous pharmacies in Cambridge, and team members assist with drug inquiries, product information, and overall customer service.
   




5. Bodyscapes Fitness
   Average Salary: $30,000
   Bodyscapes Fitness employs Customer Service Associates who support members with their fitness journeys. These associates assist at various fitness centers in Cambridge, helping with membership questions and ensuring a welcoming environment for all gym-goers.
   

1. Technical Account Manager
   Average Salary: $112,306
   This role involves managing client accounts and ensuring their technical needs are met. It requires a good understanding of both the client’s business and the products offered. Companies like HubSpot and Toast often seek individuals with strong communication skills for this position in the area.
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2. Customer Success Manager
   Average Salary: $95,973
   In this position, you will work closely with clients to ensure satisfaction and retention. You will help them utilize products to their full potential, addressing any issues that arise. Organizations such as Wayfair and DraftKings value this role highly in the competitive landscape of Cambridge.
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3. Customer Engagement Manager
   Average Salary: $84,750
   The focus of this job is on building strong relationships with customers and enhancing their experience. You will gather feedback, analyze it, and implement strategies to improve engagement. Firms like Biogen and Akamai look for proactive individuals who can innovate in this space.
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4. Account Manager
   Average Salary: $82,908
   As an Account Manager, you will handle client accounts, ensuring their needs are met efficiently. This role usually requires balancing multiple accounts while striving for exceptional service. Companies like IBM and Constant Contact appreciate candidates who excel in relationship-building.
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5. Community Manager
   Average Salary: $78,530
   This role centers on fostering a sense of community among customers and brand advocates. You will engage with clients through social media and events, creating meaningful connections. Organizations like Cambridge Innovation Center seek individuals who are skilled in communication and community-building.
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6. Field Service Technician
   Average Salary: $58,449
   Field Service Technicians work directly with customers to solve technical issues with products. This role often involves travel to client locations and on-site troubleshooting. Many tech firms in the Cambridge area hire for this role to maintain high customer satisfaction.
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7. Grocery Clerk
   Average Salary: $41,408
   In this role, you will assist customers in finding products and ensuring the grocery store runs smoothly. This involves restocking shelves, managing inventory, and providing excellent service. Local grocery chains rely on dedicated clerks to keep their stores welcoming and efficient.
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8. Retail Sales Associate
   Average Salary: $37,418
   Retail Sales Associates focus on assisting customers with purchases and providing product information. You will work in a fast-paced environment while ensuring customer satisfaction. Many popular retail locations in Cambridge value associates who are enthusiastic and helpful.
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9. Sales Clerk
   Average Salary: $37,333
   Sales Clerks handle transactions, assist customers, and ensure a pleasant shopping experience. This job requires attention to detail and customer service skills. Retail companies in Cambridge look for reliable individuals who can manage the sales floor effectively.
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10. Cashier
    Average Salary: $34,915
    As a Cashier, you will be responsible for processing transactions and providing excellent customer service. This position requires accuracy and friendly interaction with customers. Businesses like Trader Joe's and CVS regularly hire cashiers to enhance their service teams.
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