Customer Service Associate Salary in Springfield, MA

In Springfield, MA, a Customer Service Associate can expect to earn an average yearly salary of around $36,667. Salaries in this field can vary based on experience and specific job duties. Many associates start their careers earning approximately $32,500. As they gain experience and develop their skills, they can earn as much as $44,592.

Here’s a breakdown of the salary ranges for Customer Service Associates in Springfield:

- About 38% of associates earn around $32,500. - Approximately 16.6% make up to $33,599. - Others reach salaries of $34,699 and $35,798, making up 4.8% each. - A smaller percentage of associates progress to higher salaries, with 19% earning levels between $41,294 and $42,393.

With dedication to providing quality customer service, individuals can increase their earnings over time. This position not only allows for growth and development but also serves as a solid foundation for future career opportunities.

1. Amherst, MA
   Average Salary: $42,712
   Working in customer service in Amherst offers a chance to engage with a lively college town. Major retailers and restaurants provide diverse opportunities to assist students and residents alike.
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2. Wilbraham, MA
   Average Salary: $39,640
   In Wilbraham, customer service roles often involve helping families and local businesses. This suburban area values friendly service, making it a great place to connect with the community.
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3. Longmeadow, MA
   Average Salary: $39,617
   Longmeadow offers a supportive environment for customer service positions. Local shops and restaurants appreciate employees who can provide personalized service to their loyal customers.
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4. Holyoke, MA
   Average Salary: $38,083
   Holyoke features a mix of shopping and dining experiences that rely on great customer service. Working here means supporting a diverse community through friendly interactions.
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5. Enfield, CT
   Average Salary: $38,029
   Enfield presents many opportunities in customer service with large retail chains and businesses. Employees play a key role in ensuring customers have a pleasant shopping experience.
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6. Hadley, MA
   Average Salary: $37,700
   Hadley is known for its agricultural roots and vibrant shopping scene. Customer service professionals help create a welcoming atmosphere for visitors and locals alike.
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7. Westfield, MA
   Average Salary: $37,591
   In Westfield, customer service roles often focus on assisting shoppers in various retail settings. The supportive community values thoughtful and attentive employees.
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8. South Hadley, MA
   Average Salary: $37,212
   South Hadley offers a charming setting for customer service careers. Working in local businesses allows you to build relationships with customers in a friendly environment.
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9. West Springfield, MA
   Average Salary: $37,056
   West Springfield boasts several busy shopping areas and dining options. Customer service professionals play a vital role in creating enjoyable experiences for all who visit.
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10. Chicopee, MA
    Average Salary: $36,700
    Chicopee has a variety of businesses that rely on excellent customer service. Engaging with a diverse customer base helps create a rewarding work experience in this vibrant city.
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1. Springfield Public Schools, MA
   Average Salary: $43,728
   Springfield Public Schools offers rewarding opportunities for Customer Service Associates. These associates support students, parents, and staff in various locations across Springfield, MA. Their role is critical in ensuring that everyone receives the help they need in a friendly and effective manner.
   




2. MassMutual
   Average Salary: $43,131
   MassMutual employs Customer Service Associates to help clients with their financial services. In Springfield, MA, these associates engage with customers to provide support and answer inquiries. The company values strong communication skills, making this role both important and fulfilling.
   




3. Big Y
   Average Salary: $37,650
   Big Y offers a dynamic environment for Customer Service Associates. These associates work in grocery stores across Springfield, MA, assisting customers with their shopping needs. Their friendly support enhances the shopping experience, ensuring customers receive great service.
   




4. Walgreens
   Average Salary: $32,950
   Walgreens employs Customer Service Associates in several locations throughout Springfield, MA. These associates play a vital role in providing excellent customer service at the pharmacy and retail levels. They help customers find products and address any questions or concerns.
   

1. Customer Success Manager
   Average Salary: $100,175
   In Springfield, MA, a Customer Success Manager ensures clients receive the support they need to achieve their goals. Companies like MassMutual and Smith & Wesson seek professionals who can build strong relationships and communicate effectively. Your role includes addressing customer concerns and helping them maximize their investment.
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2. Technical Account Manager
   Average Salary: $82,033
   A Technical Account Manager in Springfield, MA helps clients understand complex products and services. Organizations such as Veolia and MMPA look for candidates who can explain technical information in simple terms. You will act as a bridge between the customer and technical teams to solve challenges.
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3. Customer Engagement Manager
   Average Salary: $75,325
   In Springfield, MA, a Customer Engagement Manager works to create positive interactions that keep customers coming back. Local businesses like Blue Green Vacations value candidates who can develop strategies for customer satisfaction. You will focus on building lasting relationships and enhancing the overall customer experience.
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4. Community Manager
   Average Salary: $73,432
   A Community Manager in Springfield, MA fosters engagement within online and offline communities. Companies such as NAI Plotkin need someone to oversee communication and nurture relationships. Your job includes organizing events and responding to feedback to strengthen community ties.
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5. Account Manager
   Average Salary: $68,459
   In Springfield, MA, an Account Manager serves as the main point of contact for clients. Companies like Baystate Health seek individuals who can ensure service satisfaction and address any issues that arise. You will manage relationships and help clients meet their goals.
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6. Retail Sales Associate
   Average Salary: $56,541
   A Retail Sales Associate in Springfield, MA interacts with customers while helping them find products. Retailers such as Target and Walmart look for friendly and knowledgeable individuals to assist shoppers. You will handle transactions and offer excellent customer service to enhance the shopping experience.
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7. Field Service Technician
   Average Salary: $53,340
   In Springfield, MA, a Field Service Technician provides hands-on support to customers after a sale. Companies like TPI Composites require skilled individuals who can troubleshoot issues on-site. You will travel to various locations, ensuring customers are fully satisfied with their products.
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8. Grocery Clerk
   Average Salary: $39,763
   A Grocery Clerk in Springfield, MA helps maintain a clean and organized shopping environment. Stores like Big Y and Stop & Shop value employees who can assist customers and restock shelves. Your role ensures a smooth shopping experience for all visitors.
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9. Casino Cashier
   Average Salary: $32,300
   In Springfield, MA, a Casino Cashier manages monetary transactions at local gaming establishments like MGM Springfield. This role requires attention to detail and strong customer service skills to ensure guests have a positive experience. You will handle cash, chips, and financial transactions responsibly.
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10. Cashier
    Average Salary: $31,711
    A Cashier in Springfield, MA works at stores and restaurants to process customer payments. Businesses such as Dunkin' and CVS look for friendly individuals who can handle cash and offer exceptional service. Your role plays a key part in creating a welcoming atmosphere for customers.
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