Customer Service Associate Salary in Springfield, MA

In Springfield, MA, a Customer Service Associate can earn an average yearly salary of about $35,816. Compensation for this position varies based on experience and specific job responsibilities. Most associates in this field earn between $32,500 and $44,850 annually.

Factors like years of experience and skills can significantly influence salary levels. Entry-level positions may start at around $32,500, while more experienced associates can earn upwards of $44,850. As a result, individuals who bring valuable skills and dedication to customer service often see increased pay over time. Overall, a career as a Customer Service Associate in Springfield offers a solid income potential that can grow with experience.

1. Amherst, MA
   Average Salary: $42,031
   Working in Amherst offers a unique opportunity at local businesses and tourist attractions. Many people enjoy helping students and visitors at companies that prioritize hospitality and community.
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2. Longmeadow, MA
   Average Salary: $40,157
   Longmeadow has a strong community spirit, making it a great place for individuals in customer-oriented roles. Many residents work with local shops and service providers, creating a supportive environment.
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3. Wilbraham, MA
   Average Salary: $40,023
   In Wilbraham, employees find themselves in a welcoming town. The focus on family-owned businesses allows customer service professionals to build lasting relationships with their clients.
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4. South Hadley, MA
   Average Salary: $39,595
   South Hadley provides a charming setting for those in customer service. Countless opportunities exist at shops, restaurants, and local services where professionals can make a positive impact.
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5. Enfield, CT
   Average Salary: $39,147
   Enfield is known for its retail opportunities, with major companies and local businesses hiring. This lively area allows customer service roles to grow as they interact with diverse shoppers.
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6. Holyoke, MA
   Average Salary: $38,668
   Holyoke boasts a variety of industries, providing numerous customer-facing positions. Employees here serve a diverse population and have opportunities for growth in a supportive environment.
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7. Hadley, MA
   Average Salary: $38,338
   Hadley offers a small-town feel with plenty of customer service chances. Local farms and shops thrive, and professionals can build strong connections with the community.
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8. Westfield, MA
   Average Salary: $38,047
   Westfield features a mix of retail and service-oriented businesses. Customer service professionals here engage with a friendly community and help create positive shopping experiences.
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9. West Springfield, MA
   Average Salary: $37,055
   In West Springfield, many companies seek dedicated individuals to serve their customers. The area has a relaxed atmosphere, which enhances the customer experience.
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10. Ware, MA
    Average Salary: $36,812
    Ware has a close-knit community that values attentive service. Many local businesses hire friendly individuals who enjoy helping others and contributing to the town's vibrant atmosphere.
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1. MassMutual
   Average Salary: $44,260
   At MassMutual, Customer Service Associates play a crucial role in helping customers with their insurance and financial needs. They work in a supportive environment that values teamwork and customer satisfaction. MassMutual operates in multiple locations, including their offices in Springfield, MA, providing plenty of opportunities for career growth.
   




2. Big Y
   Average Salary: $38,850
   Big Y offers a friendly and engaging workplace for Customer Service Associates. They focus on providing excellent service to shoppers in their supermarkets. Their locations throughout Springfield, MA, allow associates to connect with the community while supporting customers with their shopping experiences.
   




3. Walgreens
   Average Salary: $32,938
   Customer Service Associates at Walgreens are vital in ensuring customers have a positive experience. They assist with prescriptions, retail items, and provide general customer support. With many Walgreens stores in Springfield, MA, associates can enjoy a lively work environment and opportunities to help a diverse group of customers.
   

1. Customer Success Manager
   Average Salary: $100,175
   In Springfield, a Customer Success Manager focuses on building long-term relationships with clients. Companies like MassMutual seek individuals who can understand customer needs and provide tailored solutions. Success in this role leads to increased customer satisfaction and loyalty.
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2. Technical Account Manager
   Average Salary: $80,900
   A Technical Account Manager in Springfield works closely with clients to ensure they effectively use products or services. This role often requires explaining technical information in a clear way. Businesses like Smith & Wesson look for candidates who can bridge the gap between customer needs and technical support.
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3. Account Manager
   Average Salary: $73,097
   As an Account Manager in Springfield, you handle client accounts and ensure their needs are met. Responsibilities include maintaining strong relationships and managing contracts. Local companies such as The Hartford value individuals who can provide excellent service and drive account growth.
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4. Community Manager
   Average Salary: $72,955
   In Springfield, a Community Manager focuses on building and sustaining a brand's online presence. This role involves engaging with customers and fostering positive relationships on social media platforms. Firms like Baystate Health seek professionals who can create community engagement and enhance brand loyalty.
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5. Customer Engagement Manager
   Average Salary: $70,717
   A Customer Engagement Manager in Springfield is responsible for strategizing ways to connect with customers effectively. Tasks include analyzing customer feedback and implementing engagement initiatives. Companies like Friendly’s Ice Cream benefit from professionals who excel in creating meaningful customer experiences.
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6. Retail Sales Associate
   Average Salary: $55,151
   Retail Sales Associates in Springfield perform crucial roles in customer interaction at stores. Responsibilities include assisting customers with their purchases and ensuring a positive shopping experience. Retailers such as Walmart value friendly and knowledgeable individuals who can drive sales.
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7. Field Service Technician
   Average Salary: $53,509
   A Field Service Technician in Springfield provides on-site support and repairs to customers. This job involves troubleshooting issues and ensuring customer equipment operates smoothly. Companies like Verizon count on skilled technicians who prioritize customer satisfaction through prompt service.
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8. Grocery Clerk
   Average Salary: $39,817
   Grocery Clerks in Springfield assist customers in finding products and maintaining store organization. This position plays a key role in ensuring a pleasant shopping experience. Local grocers like Stop & Shop appreciate team members who enjoy helping others.
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9. Casino Cashier
   Average Salary: $32,300
   Casino Cashiers in Springfield handle customer transactions and payouts. Their work requires accuracy and a friendly demeanor to ensure customers have a good experience. Casinos such as MGM Springfield look for cashiers who can efficiently manage cash flows while providing excellent service.
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10. Cashier
    Average Salary: $31,859
    Cashiers in Springfield operate registers and help customers with their purchases. This role requires a friendly attitude and attention to detail to ensure accurate transactions. Retailers like Target seek cashiers who can provide quick and pleasant service to shoppers.
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