Customer Service Associate Salary in Springfield, MA

In Springfield, MA, a Customer Service Associate earns an average yearly salary of about $36,304. This figure gives a good idea of what you can expect if you pursue a career in this field. The salary varies based on experience and specific roles, so your earnings can range from around $32,500 to $44,592.

Many associates start at the lower end of this scale, but as you gain experience and skills, you may see your salary increase. For example, a newcomer may earn about $32,500, while those with a few years of experience could make about $39,096. High-performing Customer Service Associates can reach salaries close to $44,592.

This range highlights the potential for growth in this profession. Working in customer service not only provides a steady income but also offers opportunities for advancement. If you are committed to improving your skills, you can build a successful career while earning a competitive salary in Springfield, MA.

1. Amherst, MA
   Average Salary: $42,712
   Working in customer service in Amherst offers a chance to engage with the vibrant community near the University of Massachusetts. Major local businesses and retail shops provide a friendly atmosphere where you can help customers and make a difference.
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2. Wilbraham, MA
   Average Salary: $39,640
   In Wilbraham, customer service roles often blend with a tight-knit community feel. You will work with local companies, ensuring that residents receive the best support and service they need.
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3. Longmeadow, MA
   Average Salary: $39,617
   Longmeadow boasts a great environment for customer service positions, especially with its proximity to larger companies. Engaging with residents allows you to build strong relationships and contribute to a welcoming community.
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4. Enfield, CT
   Average Salary: $38,935
   Enfield presents numerous opportunities in customer service, with major retailers and local businesses in the area. Here, you’ll interact with a diverse group of customers, solving their needs with care.
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5. Holyoke, MA
   Average Salary: $38,083
   Holyoke offers a dynamic atmosphere for customer service jobs, featuring both local shops and larger employers. It's a chance to support a diverse community and develop valuable communication skills.
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6. Hadley, MA
   Average Salary: $37,830
   Hadley has a friendly community where customer service roles thrive in various retail establishments. Helping customers find what they need brings satisfaction as you grow in a supportive environment.
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7. South Hadley, MA
   Average Salary: $37,671
   In South Hadley, customer service jobs allow you to assist a close-knit community while working with popular local businesses. Your role will be essential in creating a positive shopping experience.
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8. Westfield, MA
   Average Salary: $37,591
   Westfield offers a welcoming place for customer service careers, filled with local shops and larger stores. Here, you will help customers have enjoyable experiences while building essential skills.
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9. West Springfield, MA
   Average Salary: $36,805
   West Springfield features a variety of customer service roles across shops and services. Engaging with visitors and residents can be rewarding as you contribute to a bustling community.
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10. Chicopee, MA
    Average Salary: $36,467
    Chicopee is known for its growth in customer service opportunities across many industries. Here, you can expect to interact with a wide array of customers while supporting local businesses.
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1. Springfield Public Schools, MA
   Average Salary: $43,728
   As a Customer Service Associate at Springfield Public Schools, you help support students and families with their needs. This role involves interacting with parents and students, assisting them with questions about school programs. The schools primarily operate in the Springfield area.
   




2. MassMutual
   Average Salary: $43,293
   At MassMutual, Customer Service Associates play a vital role in helping clients with their financial products and services. Employees work in a fast-paced environment that values teamwork and customer satisfaction. MassMutual operates its customer service departments in Springfield and surrounding areas.
   




3. Big Y
   Average Salary: $37,650
   Big Y hires Customer Service Associates to provide excellent service at their grocery stores. You assist customers with inquiries, returns, and product information. Big Y has several locations throughout Springfield and nearby towns, serving a diverse community.
   




4. Walgreens
   Average Salary: $32,957
   At Walgreens, Customer Service Associates help customers with their needs in a retail pharmacy environment. Your responsibilities include managing transactions, answering questions, and providing support. Walgreens has multiple stores in Springfield, making it accessible to many residents.
   

1. Customer Success Manager
   Average Salary: $100,175
   In Springfield, many companies seek individuals to guide customers toward their best experience. These professionals help clients achieve their goals through proper usage of products and services. Companies like MassMutual and Smith & Wesson value skilled communicators in these roles.
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2. Technical Account Manager
   Average Salary: $80,900
   This role focuses on ensuring clients understand and utilize technical products effectively. Professionals in this position work closely with customers to resolve issues and enhance their experience. Local tech firms appreciate team members who can bridge the technical gap for users.
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3. Customer Engagement Manager
   Average Salary: $75,325
   In this position, individuals promote strong relationships between customers and companies. They strategize on ways to keep clients interested and satisfied with their services. Businesses such as Elm Street Market look for dynamic professionals to fill this important role.
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4. Community Manager
   Average Salary: $73,432
   Community Managers interact with customers online and in person to foster loyalty and engagement. They build vibrant communities around brands by addressing concerns and sharing updates. Local organizations and startups in Springfield value creativity in finding new ways to connect with their audience.
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5. Account Manager
   Average Salary: $70,297
   Account Managers oversee customer accounts, ensuring satisfaction and retention. They often act as the main contact point for clients, addressing inquiries and solving problems. Companies in Springfield depend on these professionals to maintain and develop lasting business relationships.
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6. Retail Sales Associate
   Average Salary: $56,608
   Retail Sales Associates assist customers directly in stores, helping them find products and providing excellent service. These roles involve engaging with people and addressing their needs throughout their shopping experience. Retailers like Big Y and Target in Springfield seek friendly individuals for their teams.
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7. Field Service Technician
   Average Salary: $53,514
   In this position, individuals travel to customer locations to provide assistance with products and services. They troubleshoot issues and ensure customer satisfaction from the ground up. Local businesses appreciate dedicated staff who can manage hands-on challenges effectively.
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8. Grocery Clerk
   Average Salary: $40,045
   Grocery Clerks help customers find items in stores and restock shelves as needed. They also provide answers to product questions and ensure the shopping experience is pleasant. Stores such as Stop & Shop in Springfield look for team members who are organized and friendly.
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9. Casino Cashier
   Average Salary: $32,300
   Casino Cashiers process transactions and provide exceptional customer service in a fast-paced environment. They ensure accuracy in betting and payouts while assisting players. Local casinos appreciate employees who can handle cash smoothly while engaging with guests.
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10. Cashier
    Average Salary: $31,727
    Cashiers operate registers and manage transactions, providing quick and friendly service to customers. They often greet customers and help them during their purchases. Retail environments throughout Springfield seek reliable individuals for these essential roles, promoting a positive shopping experience.
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