Customer Service Associate Salary in Worcester, MA

In Worcester, MA, the average yearly salary for a Customer Service Associate is around $37,567. This amount reflects a typical income for this role, offering a solid foundation for those looking to start or advance their careers in customer service.

Salaries in this field can vary based on experience and specific job responsibilities. For entry-level positions, you might see salaries starting at approximately $29,950. As you gain experience, the pay can rise significantly. Those with more experience can earn around $34,045 to $38,141 annually. For seasoned professionals, salaries can go as high as $75,000, depending on their role and the company they work for.

This range shows that building a career in customer service can lead to promising opportunities. With dedication and skill development, you can increase your earning potential while helping customers and contributing to your organization's success.

1. Northborough, MA
   Average Salary: $60,701
   Working in Northborough offers many opportunities in customer support. Local companies, like the BSN SPORTS, appreciate dedicated employees who can provide great service. The community values kindness and clarity in communication.
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2. Westborough, MA
   Average Salary: $40,972
   In Westborough, being part of the customer service team means joining a friendly business atmosphere. Companies such as the TJX Companies thrive on delivering excellent customer care, making the role essential for their success.
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3. Marlborough, MA
   Average Salary: $37,354
   Marlborough hosts several businesses where customer support plays a key role. With industry leaders like the New England Sports Center, associates can enhance their skills while providing top-notch service to a diverse clientele.
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4. Hudson, MA
   Average Salary: $36,188
   Hudson offers a vibrant work environment for those in customer service roles. Local establishments rely on effective communication and problem-solving skills, making it a rewarding place to engage with customers.
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5. Shrewsbury, MA
   Average Salary: $35,350
   In Shrewsbury, customer service associates enjoy working in a dynamic community filled with business opportunities. Businesses like the Shrewsbury Public Library rely on helpful staff to create a welcoming environment for all.
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6. Holden, MA
   Average Salary: $33,694
   Holden provides a supportive atmosphere for customer service professionals. Local businesses prioritize customer satisfaction, making it ideal for those looking to make a positive impact through their work.
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7. Southborough, MA
   Average Salary: $32,875
   Southborough is a great place for customer service roles, thanks to its close-knit community. Companies here often seek enthusiastic individuals who can enhance the customer experience.
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8. Clinton, MA
   Average Salary: $32,750
   Clinton offers various positions in the customer service field across established local businesses. Employees find joy in helping customers and building loyal relationships, which keeps the community thriving.
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1. Renewal by Andersen
   Average Salary: $75,000
   Renewal by Andersen offers strong salaries for Customer Service Associates. The company values customer satisfaction and provides quality products. Positions are mainly available at their Worcester location, where associates help customers with inquiries and product knowledge.
   




2. Owens & Minor
   Average Salary: $38,175
   Owens & Minor focuses on healthcare logistics. Customer Service Associates at this company assist with order processing and support healthcare providers. Positions are based in Worcester, where associates play a key role in ensuring products reach their destinations on time.
   




3. Big Y
   Average Salary: $37,433
   Big Y is a supermarket chain known for its excellent customer service. Customer Service Associates work in their Worcester stores, helping customers with their shopping needs and ensuring a pleasant shopping experience.
   




4. Sherwin-Williams
   Average Salary: $36,447
   Sherwin-Williams specializes in paints and coatings. Customer Service Associates in Worcester provide expert advice to customers on products. They ensure a friendly and knowledgeable shopping environment.
   




5. The Panther Group
   Average Salary: $34,000
   The Panther Group offers staffing solutions and values strong customer relationships. Customer Service Associates help clients with inquiries and provide support in Worcester, making sure all needs are met efficiently.
   




6. Partnership Employment
   Average Salary: $34,000
   Partnership Employment connects job seekers with potential employers. Customer Service Associates work in Worcester, assisting with job placements and responding to client needs, fostering a supportive employment environment.
   




7. Walgreens
   Average Salary: $33,167
   Walgreens is a well-known pharmacy chain. Customer Service Associates in Worcester assist customers at the counter, provide pharmacy support, and handle transactions. The company is committed to customer care and service.
   




8. Savers/Value Village
   Average Salary: $30,800
   Savers/Value Village is a thrift store chain that focuses on providing affordable options. Customer Service Associates in Worcester help customers with store navigation and transactions, promoting a friendly and welcoming environment.
   

1. Technical Account Manager
   Average Salary: $87,867
   This role focuses on maintaining customer relationships and ensuring their needs are met. Companies like Viewpoint or Hartley recommend candidates who can analyze technical issues and provide solutions. Your goal is to help clients successfully use products while acting as their main point of contact.
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2. Customer Success Manager
   Average Salary: $85,667
   In this position, your aim will be to enhance the customer's experience with the company's service or product. Organizations such as HubSpot and Workhuman seek individuals who can understand customer goals and advocate for their success. You will work closely with clients to ensure they achieve their desired outcomes.
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3. Account Manager
   Average Salary: $73,888
   Account Managers build and maintain strong relationships with clients to understand their needs. Businesses like Commerce Bank and Staples look for candidates who excel in both communication and project management. The role involves coordinating with internal teams to deliver effective solutions tailored to customer needs.
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4. Community Manager
   Average Salary: $58,628
   A Community Manager engages with customers through social media and online platforms to foster a positive brand image. Companies like Worcester Railers and the Hanover Theatre need professionals who can effectively communicate and manage community relations. You will be instrumental in gathering feedback and interacting with customers regularly.
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5. Field Service Technician
   Average Salary: $52,810
   Field Service Technicians provide on-site support to customers, resolving technical issues with products. Firms like Shaw's and Charter Communications require candidates who are skilled at troubleshooting and customer interaction. Your role will include traveling to locations and ensuring equipment functions properly.
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6. Customer Engagement Manager
   Average Salary: $51,216
   This role involves creating strategies to engage and retain customers effectively. Companies like TJX and YWCA look for professionals who can analyze customer behavior and implement programs that enhance loyalty. Your work will focus on building long-lasting relationships driven by excellent service.
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7. Technical Support Specialist
   Average Salary: $50,000
   In this position, you assist customers with technical inquiries and product issues. Organizations like Verizon and TechTarget prefer candidates with strong problem-solving skills and the ability to communicate complex information. You will often provide solutions over the phone or through online chats.
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8. Retail Sales Associate
   Average Salary: $46,777
   Retail Sales Associates work directly with customers to assist them in finding products in stores. Companies like Best Buy and Walmart seek friendly candidates who can provide product knowledge and handle transactions. Your role is key in ensuring customers have a satisfying shopping experience.
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9. Grocery Clerk
   Average Salary: $45,364
   Grocery Clerks help customers with their shopping experiences by stocking shelves and assisting with purchases. Stores like Stop & Shop and Aldi prioritize hiring individuals who are upbeat and customer-focused. You will play a crucial role in maintaining the store's layout and helping shoppers find what they need.
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10. Cashier
    Average Salary: $32,909
    In this role, you manage transactions at the register and ensure customers have a smooth checkout experience. Grocery and retail chains such as Trader Joe's or CVS hire cashiers who are friendly and efficient. Your attention to detail and customer service will help create a welcoming atmosphere.
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