Customer Service Representative Salary in Boston, MA

In Boston, MA, a Customer Service Representative can expect to earn an average yearly salary of around $41,204. Salaries in this role can vary based on experience and specific job duties. Entry-level positions may start at approximately $29,700, while those with more experience can earn significantly higher, with top earners making up to $67,900.

The salary distribution shows that about 17.8% of Customer Service Representatives earn around $29,700, while approximately 25.4% earn around $33,173. As experience grows, salaries tend to increase, with 13.8% earning around $36,645 and 13.2% making about $40,118. Other salary brackets reflect the value of experience and the potential for growth within this important role.

Overall, pursuing a career as a Customer Service Representative in Boston can lead to a rewarding professional journey, both in terms of experience and salary potential.

1. Jamaica Plain, MA
   Average Salary: $44,042
   Working in Jamaica Plain offers a vibrant community and a chance to engage with diverse customers. Companies like Blue Cross Blue Shield and various local businesses seek friendly team members to help support their client needs.
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2. Roxbury, MA
   Average Salary: $43,793
   In Roxbury, you can build strong relationships while helping local residents. Organizations such as Boston Medical Center often look for dedicated individuals to assist their patients and clients with care and compassion.
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3. Newton, MA
   Average Salary: $42,728
   Newton boasts a blend of residential and commercial areas that provide a supportive environment for problem solvers. Many firms, including financial service providers, rely on attentive staff to maintain high customer satisfaction.
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4. Quincy, MA
   Average Salary: $40,339
   Quincy is known for its rich history and friendly community ambiance. Local businesses frequently hire team members eager to help customers and enhance their brand experience.
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5. Waltham, MA
   Average Salary: $40,065
   Waltham's bustling businesses create numerous opportunities for those who enjoy assisting others. Companies like Thermo Fisher Scientific value employees who can communicate effectively and support their clientele.
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6. Brookline, MA
   Average Salary: $39,665
   In Brookline, you can work in a picturesque setting and interact with a welcoming community. Many local shops and services seek enthusiastic individuals to help clients find what they need.
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7. Brighton, MA
   Average Salary: $39,258
   Brighton provides a lively atmosphere with various shops and businesses needing support staff. Organizations in education and health care often look for reliable individuals to help their customers.
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8. East Boston, MA
   Average Salary: $37,177
   East Boston's growing neighborhood offers opportunities to connect with a diverse customer base. Local companies, including airlines and shipping services, seek friendly representatives to assist clients.
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9. Cambridge, MA
   Average Salary: $37,093
   Cambridge is a hub of innovation and education, making it a great place for motivated individuals. Renowned institutions like Harvard and MIT often need support staff to assist students and visitors.
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10. Somerville, MA
    Average Salary: $37,052
    Somerville's vibrant culture and various businesses create a dynamic work environment. Many local restaurants and shops hire excited team members who enjoy helping others and answering questions.
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1. Brown Brothers Harriman
   Average Salary: $80,192
   Brown Brothers Harriman offers customer service representative positions that focus on providing high-quality support to clients. The firm operates in downtown Boston and values teamwork and professional growth.
   




2. Herb Chambers Companies
   Average Salary: $77,120
   Herb Chambers Companies employs customer service representatives across their car dealerships in the Boston area. They prioritize customer satisfaction and provide a friendly work environment with ample opportunities for advancement.
   




3. Massachusetts Department of Public Health
   Average Salary: $61,260
   At the Massachusetts Department of Public Health, customer service representatives handle public inquiries and provide vital information to the community. Positions are available in various locations throughout Boston, supporting public health initiatives.
   




4. Sunbelt Rentals
   Average Salary: $53,700
   Sunbelt Rentals focuses on providing excellent customer service in the rental equipment industry. Their Boston offices offer customer service roles that focus on helping clients understand equipment options and rental processes.
   




5. Morph
   Average Salary: $50,700
   Morph values customer service as a key element of their business. Customer service representatives help clients navigate Morph's services and solutions in their Boston location, contributing to a positive customer experience.
   




6. Plymouth Rock Assurance
   Average Salary: $50,493
   Plymouth Rock Assurance hires customer service representatives who assist policyholders with their insurance needs. They have locations in Boston where employees can build careers while helping customers with care and expertise.
   




7. Boston Housing Authority
   Average Salary: $48,155
   The Boston Housing Authority offers customer service representative roles that support public housing services. Positions are available throughout Boston, helping residents access crucial housing resources.
   




8. Tesla
   Average Salary: $47,200
   Tesla seeks passionate customer service representatives to assist in their Boston locations. Representatives engage with customers to enhance their experience with Tesla products and services, contributing to the company's innovative culture.
   




9. New England Baptist Hospital
   Average Salary: $45,600
   New England Baptist Hospital employs customer service representatives to support patients and their families. These positions are vital in ensuring that visitors receive the assistance they need while navigating healthcare services.
   




10. Boston Public Schools
    Average Salary: $45,261
    Boston Public Schools hires customer service representatives to connect families with educational resources and information. These roles are based in various locations throughout Boston, ensuring effective communication within the school community.
    

1. Customer Success Manager
   Average Salary: $98,838
   This role focuses on maintaining strong relationships with clients. You will ensure they receive value from products and services. Companies like HubSpot and Wayfair in the area often seek professionals for this position.
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2. Account Manager
   Average Salary: $97,510
   As an Account Manager, you will handle client accounts and ensure satisfaction with services. Strong communication skills are essential for resolving issues and understanding client needs. Many firms in Boston, including Dunkin' Brands and DraftKings, look for talent in this area.
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3. Communication Specialist
   Average Salary: $77,235
   A Communication Specialist promotes positive engagement with clients and handles inquiries effectively. You will work with various communication channels to solve problems. Companies such as TripAdvisor and salesforce.com value this expertise.
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4. Technician
   Average Salary: $77,243
   Technicians troubleshoot and resolve customer issues, providing direct support. This role often requires technical expertise and strong problem-solving skills. Firms like Boston Scientific often need skilled professionals for these tasks.
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5. Telecommunications Technician
   Average Salary: $57,032
   In this role, you work on installing and maintaining communication systems. You will handle both technical support and customer interactions. Many telecommunications companies in Boston, such as Verizon, seek qualified individuals for this job.
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6. Cable Technician
   Average Salary: $64,212
   Cable Technicians install and repair cable services for customers. You will interact directly with clients to ensure smooth service delivery. Many businesses in Boston, like Comcast, constantly look for reliable professionals in this field.
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7. Tower Technician
   Average Salary: $63,359
   Tower Technicians manage the installation and maintenance of communication towers. The work involves both technical skills and customer interaction to address any service issues. Companies like Crown Castle and American Tower often need skilled tower technicians.
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8. Co-Manager
   Average Salary: $58,614
   As a Co-Manager, you work alongside a team to ensure customer satisfaction and operational success. This role often involves problem-solving and leading a staff to meet client needs. Retailers like Target and Walmart in Boston appreciate this leadership.
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9. Radio Technician
   Average Salary: $77,667
   Radio Technicians handle the operation and maintenance of radio equipment, ensuring proper communication channels. Interacting with customers to troubleshoot issues is an important part of the job. Firms like iHeartMedia often look for talented individuals in this field.
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10. Swimming Pool Service Technician
    Average Salary: $56,010
    This role involves servicing and maintaining swimming pools while directly interacting with clients. You will ensure satisfaction by addressing any pool concerns. Several local companies in Boston are searching for reliable technicians for this recreational service.
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