Customer Service Representative Salary in Boston, MA

In Boston, MA, a Customer Service Representative earns an average yearly salary of about $40,921. This amount reflects the hard work and dedication these professionals bring to their roles in assisting customers.

The salary can vary based on experience and specific job responsibilities. For beginners, the salary starts around $28,900. With more experience, the salary can increase significantly, reaching up to $67,280 for those with extensive experience and skills in the field. Many customer service representatives find growth opportunities within their roles, leading to better pay and more responsibilities over time.

1. Roxbury, MA
   Average Salary: $44,483
   Working in Roxbury offers a chance to engage with the community while supporting local businesses. Companies like Microsoft and other tech firms seek skilled individuals to provide strong customer support.
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2. Newton, MA
   Average Salary: $42,867
   Newton provides a vibrant environment for customer service roles, with a focus on education and technology. Local organizations value dedication and teamwork in their staff.
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3. Jamaica Plain, MA
   Average Salary: $41,164
   In Jamaica Plain, customer service professionals can enjoy a diverse workplace atmosphere. Many startups and cafes in the area look for friendly and efficient team members.
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4. Quincy, MA
   Average Salary: $40,212
   Quincy is home to many well-established companies that pride themselves on delivering excellent customer experiences. Working here means being part of a supportive team that values communication.
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5. Waltham, MA
   Average Salary: $39,830
   Waltham’s growing number of businesses provides fresh opportunities for those in customer support. Companies like IBM create a dynamic environment focused on innovation and customer satisfaction.
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6. Brookline, MA
   Average Salary: $39,665
   Brookline offers a unique blend of retail and service jobs. Local businesses appreciate workers who are attentive and ready to assist, making it a rewarding place to build a career.
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7. Brighton, MA
   Average Salary: $38,754
   Brighton is bustling with activity and presents various customer service roles in retail and dining. Employees often enjoy a friendly atmosphere while helping customers meet their needs.
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8. East Boston, MA
   Average Salary: $37,924
   East Boston features a diverse job market for customer support, with many businesses focused on community engagement. Great communication skills are highly valued in this thriving area.
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9. Somerville, MA
   Average Salary: $36,967
   In Somerville, customer service positions are plentiful in entertainment and arts venues. The community appreciates team members who bring enthusiasm and support to their visitors.
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10. Cambridge, MA
    Average Salary: $36,951
    Cambridge is a hub for education and innovation, attracting many customers seeking assistance. Prestigious companies value responsive service, offering numerous opportunities for career growth.
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1. Brown Brothers Harriman
   Average Salary: $80,192
   Brown Brothers Harriman offers competitive salaries for Customer Service Representatives. The company plays a significant role in the financial industry with offices in Boston, providing various services to clients.
   




2. Herb Chambers Companies
   Average Salary: $77,120
   Herb Chambers Companies values customer satisfaction and provides a positive work environment for Customer Service Representatives. Located in Boston, this automotive group known for quality service fosters a supportive atmosphere.
   




3. Massachusetts Department of Public Health
   Average Salary: $61,636
   The Massachusetts Department of Public Health seeks Customer Service Representatives to support public health efforts. With a presence across Boston, the department plays a crucial role in community wellness and outreach.
   




4. Sunbelt Rentals
   Average Salary: $53,700
   Sunbelt Rentals offers opportunities for Customer Service Representatives to work in a dynamic environment. The company focuses on equipment rentals and has locations in Boston to serve various business needs.
   




5. Morph
   Average Salary: $50,700
   Morph focuses on innovative customer solutions, making it a great place for Customer Service Representatives. Located in Boston, the company emphasizes a strong service ethic and teamwork.
   




6. Plymouth Rock Assurance
   Average Salary: $50,493
   Plymouth Rock Assurance provides solid customer service through dedicated representatives. This insurance company operates in Boston, offering tailored insurance solutions to meet customer needs.
   




7. Costa Fruit and Produce Company
   Average Salary: $50,333
   Costa Fruit and Produce Company values customer care with its team of Customer Service Representatives. Based in Boston, the company services local businesses with fresh produce and quality customer support.
   




8. Boston Housing Authority
   Average Salary: $48,155
   The Boston Housing Authority employs Customer Service Representatives to assist residents with housing issues. The authority focuses on community support and operates throughout Boston.
   




9. New England Baptist Hospital
   Average Salary: $46,525
   New England Baptist Hospital offers rewarding roles for Customer Service Representatives. The hospital serves the Boston community, focusing on patient care and high-quality medical services.
   




10. Tesla
    Average Salary: $45,825
    Tesla hires Customer Service Representatives who support its mission of sustainability. The company operates a service center in Boston, providing innovative solutions and excellent customer experiences.
    

1. Customer Success Manager
   Average Salary: $98,430
   In a role focused on building strong client relationships, you will help ensure customers achieve their desired outcomes. Companies like HubSpot and Wayfair in Boston seek skilled professionals who can guide customers to maximize the value of products or services. Success in this position leads to higher customer satisfaction and retention.
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2. Account Manager
   Average Salary: $96,026
   As an account manager, you will work closely with clients to understand their needs and provide tailored solutions. Many organizations in Boston, including Trip Advisor and Fidelity, look for individuals who can maintain client relationships and drive sales growth. Your efforts play a vital role in customer loyalty and business success.
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3. Radio Technician
   Average Salary: $77,667
   In this technical role, you will install, maintain, and repair radio communication equipment. Companies in the Boston area value technicians who can troubleshoot issues effectively and ensure seamless communication. Working in this field offers a chance to engage with advanced technology and support various communication networks.
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4. Communication Specialist
   Average Salary: $76,426
   Your role as a communication specialist involves crafting clear messages to engage customers effectively. Organizations like MassMutual and Boston Scientific need skilled individuals to manage communication strategies. You will help shape how customers interact with a brand through various channels.
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5. Technician
   Average Salary: $75,429
   In this versatile role, technicians handle a range of tasks including repairs and installations. Companies in and around Boston look for skilled technicians to maintain equipment and ensure operations run smoothly. This position allows for hands-on work and the opportunity to solve practical problems.
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6. Cable Technician
   Average Salary: $64,705
   As a cable technician, you will install and repair cable systems for customers. Firms like Verizon and Comcast in Boston require professionals who can ensure high-quality service and address customer concerns. This job enables you to work in various settings and interact directly with clients.
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7. Tower Technician
   Average Salary: $62,716
   In this role, you'll be responsible for the installation and maintenance of communication towers. Companies in Boston are eager for tower technicians who can ensure reliable service for customers. This position demands technical skills and often involves working at heights.
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8. Co-Manager
   Average Salary: $58,614
   As a co-manager, you support daily operations and customer service initiatives in a retail environment. Stores in Boston seek leaders who can guide team members to provide excellent customer experiences. This role enhances both management skills and customer interaction.
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9. Swimming Pool Service Technician
   Average Salary: $56,010
   In this specialized role, you will manage the maintenance and service of swimming pools for clients. Companies in Boston offering pool services value technicians who can ensure safety and cleanliness at residential or commercial pools. The job combines technical skills with excellent customer service.
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10. Telecommunications Technician
    Average Salary: $55,942
    As a telecommunications technician, you will work on wiring and maintaining telecommunications systems for clients. Organizations in Boston appreciate technicians who can effectively troubleshoot and resolve issues with phone and internet systems. This position is crucial for ensuring customers stay connected.
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