Customer Service Representative Salary in Boston, MA

In Boston, MA, a Customer Service Representative can expect to earn an average yearly salary of around $41,202. This salary may vary based on factors such as experience, skills, and the specific company. For entry-level positions, salaries start at about $29,800. As professionals gain more experience, their earnings can increase significantly. For example, those with several years in the field can make as much as $67,900 per year.

Salary distribution shows that about 17.5% of Customer Service Representatives earn around $29,800, while 25.4% make approximately $33,264. As salaries rise, the numbers continue to climb. For instance, about 5.4% of professionals earn around $47,118, and there are opportunities to reach salaries upwards of $64,436 or more. This range displays the potential for growth and advancement in a career in customer service within this vibrant city.

1. Jamaica Plain, MA
   Average Salary: $44,042
   Working in Jamaica Plain offers a vibrant community feel. Local businesses and larger companies often seek customer-focused individuals to meet the needs of residents and visitors alike.
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2. Roxbury, MA
   Average Salary: $42,907
   In Roxbury, opportunities abound with many community organizations and retail stores looking for engaging representatives. This area connects people, making the role rewarding and impactful.
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3. Newton, MA
   Average Salary: $42,748
   Newton is known for its affluent neighborhoods and has a host of businesses that value exceptional communication skills. Representatives here enjoy working in a supportive environment and helping clients with tailored solutions.
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4. Quincy, MA
   Average Salary: $40,628
   Quincy's bustling marketplace includes both startups and established companies. Representatives in this city play a crucial role in fostering customer loyalty and enhancing the shopping experience.
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5. Waltham, MA
   Average Salary: $40,382
   Waltham features a mix of tech companies and retail shops eager to hire dedicated individuals. The role allows representatives to interact with diverse customers in a rapidly growing city.
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6. Brookline, MA
   Average Salary: $40,054
   In Brookline, a diverse community thrives with numerous businesses needing strong customer support. Representatives here can help create lasting impressions and positive experiences for their clients.
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7. Brighton, MA
   Average Salary: $39,543
   Brighton boasts a lively atmosphere with many local shops and eateries. Those working in customer-facing roles can expect dynamic interactions and opportunities to solve customer inquiries daily.
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8. Chelsea, MA
   Average Salary: $38,006
   Chelsea offers a unique blend of cultures and businesses needing customer representatives. Here, you can make a difference by connecting with customers and understanding their unique needs.
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9. East Boston, MA
   Average Salary: $37,216
   East Boston features a diverse population and many businesses looking for customer service talent. Representatives enjoy engaging with a wide range of customers and helping improve their experiences.
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10. Somerville, MA
    Average Salary: $36,993
    Somerville is a creative community with a vibrant local economy. Representatives in this area contribute to the lively atmosphere while providing essential support to customers across various industries.
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1. Brown Brothers Harriman
   Average Salary: $80,192
   Brown Brothers Harriman offers competitive salaries for Customer Service Representatives who focus on client relationships and financial services. They operate in downtown Boston, providing opportunities for career growth in a prestigious firm.
   




2. Herb Chambers Companies
   Average Salary: $63,900
   Herb Chambers Companies values customer satisfaction and offers a solid salary for Customer Service Representatives. They operate multiple car dealerships across Boston, focusing on providing an excellent customer experience.
   




3. Massachusetts Department of Public Health
   Average Salary: $61,832
   The Massachusetts Department of Public Health employs Customer Service Representatives who assist in public health inquiries. Their office in Boston centers on community support and health education.
   




4. Sunbelt Rentals
   Average Salary: $53,700
   Sunbelt Rentals provides equipment rental services and hires Customer Service Representatives to assist local businesses. Their Boston location focuses on efficient service and customer support.
   




5. Morph
   Average Salary: $50,700
   Morph focuses on customer engagement in the digital product space. Their team in Boston offers roles for Customer Service Representatives dedicated to enhancing client interactions.
   




6. Plymouth Rock Assurance
   Average Salary: $50,493
   Plymouth Rock Assurance values its employees and pays competitive salaries for Customer Service Representatives. They operate in Boston, focusing on providing excellent service in the insurance field.
   




7. Boston Housing Authority
   Average Salary: $48,155
   The Boston Housing Authority employs Customer Service Representatives to assist residents with housing services. Their emphasis is on support and community service in various neighborhoods throughout the city.
   




8. Tesla
   Average Salary: $47,200
   Tesla hires Customer Service Representatives in Boston to support their innovative automotive solutions. Employees focus on customer satisfaction and product knowledge at various Tesla locations.
   




9. New England Baptist Hospital
   Average Salary: $45,600
   New England Baptist Hospital employs Customer Service Representatives to assist patients and their families. Located in Boston, they focus on providing a compassionate, customer-centered experience.
   




10. Boston Public Schools
    Average Salary: $45,261
    Boston Public Schools hires Customer Service Representatives to support students and families in navigating school services. Their offices operate throughout Boston, emphasizing community support in education.
    

1. Customer Success Manager
   Average Salary: $100,155
   In this role, you focus on helping clients achieve their goals. Companies in Boston value strong communication and problem-solving skills from their managers. You will work with teams to ensure customer satisfaction and retain loyal clients.
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2. Account Manager
   Average Salary: $98,025
   Account Managers build and maintain strong relationships with clients. In Boston, businesses look for individuals who can effectively address client needs and drive sales. You will act as the main point of contact and ensure clients receive top-notch service.
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3. Communication Specialist
   Average Salary: $80,620
   This position emphasizes effective communication both internally and externally. Organizations in Boston require specialists to craft clear messages and handle customer inquiries. You'll create content and develop strategies to enhance customer engagement.
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4. Technician
   Average Salary: $77,982
   Technicians provide essential support for various technical issues. Many businesses in Boston seek skilled individuals who can troubleshoot and resolve customer problems quickly. This role requires both technical skills and an ability to communicate solutions effectively.
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5. Radio Technician
   Average Salary: $77,667
   Radio Technicians install and maintain radio communication equipment. Companies in Boston need qualified professionals to ensure seamless connectivity for their operations. Your hands-on skills will help solve issues and keep systems running smoothly.
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6. Cable Technician
   Average Salary: $64,212
   In this role, you install and repair cable systems for residential and commercial customers. Boston companies value technicians who can provide excellent service and address customer concerns promptly. Your work ensures reliable connections that customers depend on.
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7. Tower Technician
   Average Salary: $64,119
   Tower Technicians work on the installation and maintenance of communication towers. Boston employers require individuals who can safely handle equipment at heights while servicing customer needs. Your attention to detail will help ensure safety and service quality.
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8. Co-Manager
   Average Salary: $58,614
   As a Co-Manager, you support daily operations and lead a team to provide excellent service. Companies in Boston value leadership and organizational skills in this role. You will work closely with staff to enhance customer experiences and drive business success.
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9. Swimming Pool Service Technician
   Average Salary: $57,661
   Technicians in this area maintain and repair pool systems for clients. In Boston, employers seek individuals who can provide reliable service while ensuring customer satisfaction. Your skills in maintenance will help create enjoyable swimming experiences for families.
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10. Telecommunications Technician
    Average Salary: $57,032
    Telecommunications Technicians install and maintain communication systems. Boston organizations value skilled workers who can ensure smooth operation for clients. You will troubleshoot issues and enhance service quality for both businesses and residents.
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