Customer Service Representative Salary in Boston, MA

The average yearly salary for a Customer Service Representative in Boston, MA, is around $41,261. This position offers a range of salaries, which can vary based on experience and specific job responsibilities. Most professionals in this field earn between $29,800 and $67,900 annually.

Eighteen percent of Customer Service Representatives in Boston earn near the lower end of the scale, while about 25% earn a mid-range salary of around $33,264. Healthy growth potential exists, with those experienced in the role seeing salaries exceeding $50,000 as they advance.

Choosing a career in customer service in Boston can be rewarding. With opportunities to grow in pay and responsibility, you can find a fulfilling position while helping others.

1. Newton, MA
   Average Salary: $43,751
   Working in Newton offers a chance to engage with customers in a vibrant community. With local businesses and large firms like Boston Scientific nearby, you will build strong relationships and enhance your communication skills.
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2. Roxbury, MA
   Average Salary: $42,907
   Roxbury features a diverse population and a close-knit atmosphere. Here, you can support customers while learning from a mix of cultures, making each interaction unique and rewarding.
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3. Jamaica Plain, MA
   Average Salary: $42,893
   In Jamaica Plain, you will find a friendly environment filled with community spirit. This area is home to many small businesses and local shops, providing an opportunity to connect deeply with customers.
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4. Waltham, MA
   Average Salary: $40,698
   Waltham offers a range of opportunities in customer support, especially with established companies like Gordon College and various tech startups. You will enhance your problem-solving abilities while helping clients meet their needs.
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5. Quincy, MA
   Average Salary: $40,604
   Quincy boasts a rich history and an active market for customer service roles. Working here allows you to assist clients in a bustling atmosphere with major employers like the Boston Globe nearby.
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6. Brighton, MA
   Average Salary: $40,589
   Brighton presents a lively environment with many retail and service options. As you help customers navigate their needs, you will also enjoy the community's vibrant, youthful energy.
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7. Brookline, MA
   Average Salary: $39,997
   In Brookline, you will work in a charming neighborhood known for its strong sense of community. Engage with a variety of customers and enhance your skills in a town that values friendly service.
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8. Chelsea, MA
   Average Salary: $38,375
   Chelsea features a growing business scene, giving you several chances to make an impact in customer relations. The city’s diverse client base will provide you with a fulfilling work experience.
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9. Somerville, MA
   Average Salary: $37,240
   Somerville is known for its innovative spirit and strong local businesses. Working in this city allows you to assist a variety of customers and participate in a dynamic community.
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10. Cambridge, MA
    Average Salary: $36,713
    Cambridge is home to renowned institutions like Harvard University, making it a bustling hub for various customer service roles. Interacting with a diverse clientele here will sharpen your skills and broaden your perspectives.
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1. Brown Brothers Harriman
   Average Salary: $80,192
   Brown Brothers Harriman employs Customer Service Representatives to support their clients in financial services. The company operates in Boston and provides a professional environment focused on client satisfaction.
   




2. Herb Chambers Companies
   Average Salary: $63,900
   Herb Chambers Companies seek Customer Service Representatives to enhance customer experiences in the automotive industry. Their Boston locations offer dynamic roles that cater to a variety of clients.
   




3. Massachusetts Department of Public Health
   Average Salary: $61,832
   At the Massachusetts Department of Public Health, Customer Service Representatives play a key role in assisting the public with health-related inquiries. The department is dedicated to improving community health across the Boston area.
   




4. Sunbelt Rentals
   Average Salary: $53,700
   Sunbelt Rentals employs Customer Service Representatives to manage equipment rentals and provide excellent support. They have multiple locations in and around Boston, promoting teamwork and customer care.
   




5. Morph
   Average Salary: $50,700
   Morph hires Customer Service Representatives to assist with tech-related queries and foster customer relationships. Their Boston operations are known for innovation and a commitment to client satisfaction.
   




6. Plymouth Rock Assurance
   Average Salary: $50,493
   Plymouth Rock Assurance looks for Customer Service Representatives to deliver support for insurance-related questions. Their Boston office focuses on providing personalized service to customers.
   




7. Boston Housing Authority
   Average Salary: $48,155
   At the Boston Housing Authority, Customer Service Representatives help residents navigate housing services. The agency is dedicated to improving living conditions for Boston residents.
   




8. New England Baptist Hospital
   Average Salary: $47,617
   Customer Service Representatives at New England Baptist Hospital provide vital support for patients and their families. The hospital is situated in Boston, focusing on high-quality healthcare service.
   




9. Tesla
   Average Salary: $47,200
   Tesla offers positions for Customer Service Representatives to engage with customers regarding their innovative products. Their Boston location emphasizes excellence in customer interactions.
   




10. Boston Public Schools
    Average Salary: $45,261
    Customer Service Representatives at Boston Public Schools support students and families with educational inquiries. The district values community engagement and dedicated service.
    

1. Customer Success Manager
   Average Salary: $101,909
   In this role, you focus on building strong relationships with clients to ensure they receive the best service. Companies like HubSpot and Wayfair in Boston seek individuals who can enhance customer satisfaction. You will often act as a bridge between the customer and the company.
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2. Account Manager
   Average Salary: $99,057
   As an Account Manager, you work directly with clients to meet their needs and ensure they are happy with services provided. Businesses such as Toast and DraftKings in Boston look for individuals who can effectively communicate and manage expectations. Strong problem-solving skills are key in this position.
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3. Technician
   Average Salary: $79,812
   Technicians in customer-facing roles deal with technical issues and provide necessary support. Companies like Comcast and Verizon in Boston need skilled workers who can solve problems quickly. This position often requires excellent communication to explain solutions to customers.
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4. Communication Specialist
   Average Salary: $78,707
   In this position, you create and deliver messages that resonate with customers. Firms in Boston, including Boston Scientific, appreciate those who can enhance customer experiences through effective communication. Your role often involves working alongside various departments to align messaging.
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5. Radio Technician
   Average Salary: $77,667
   Radio Technicians install and maintain radio communication systems, ensuring high-quality service. Organizations such as the Boston Fire Department often need these professionals to support their communication needs. You will troubleshoot issues and provide excellent support to stakeholders.
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6. Tower Technician
   Average Salary: $64,119
   As a Tower Technician, you climb communication towers to install or repair equipment. Companies like AT&T in Boston rely on these technicians to keep systems operational. Safety and customer satisfaction are top priorities in this role.
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7. Cable Technician
   Average Salary: $63,882
   Cable Technicians install and repair cable services for residential and commercial clients. Businesses like RCN in Boston look for talented individuals who can provide great support while ensuring reliable service. This role often requires you to communicate effectively with customers and address problems promptly.
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8. Co-Manager
   Average Salary: $58,614
   Co-Managers assist in running operations while ensuring customers are satisfied. Companies like Target in Boston appreciate leaders who can motivate staff and serve clients effectively. Strong hands-on leadership skills are important in this role.
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9. Telecommunications Technician
   Average Salary: $57,105
   Telecommunications Technicians install and maintain networks that connect people. In Boston, firms like T-Mobile require skilled techs who can ensure smooth communications for customers. Being detail-oriented helps in troubleshooting and resolving issues quickly.
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10. Swimming Pool Service Technician
    Average Salary: $56,410
    In this role, you maintain swimming pools and ensure they meet safety standards. Companies like Blue Water Pool Service in Boston look for technicians who can provide exceptional service to clients. Effective communication and problem-solving skills are essential to address customer concerns.
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