Customer Service Representative Salary in Cambridge, MA

In Cambridge, MA, a Customer Service Representative earns an average yearly salary of approximately $36,713. The salary for this role can vary based on experience and specific skills. Entry-level positions often start around $29,150, while those with more experience can make upwards of $52,970.

The salary distribution reflects a variety of levels. About 31.7% of representatives earn between $29,150 and $31,315. Those in the mid-range, earning between $33,481 and $37,812, make up about 17.1% of the workforce. Another 6.6% of Customer Service Representatives enjoy salaries ranging from $48,639 to $52,970.

This career can provide opportunities for growth, and many find it rewarding both personally and financially. As you consider a role in customer service, remember that skills development and experience can lead to higher earnings over time.

1. Belmont, MA
   Average Salary: $44,092
   In Belmont, you can find rewarding roles in customer service that emphasize communication and problem-solving skills. Local businesses and national retailers value friendly representatives who can help meet customer needs.
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2. Newton, MA
   Average Salary: $43,751
   Newton offers a vibrant work environment for those in the customer service field. Many tech companies and local shops seek dedicated individuals to ensure a positive experience for their customers.
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3. Roxbury, MA
   Average Salary: $42,907
   Roxbury presents unique opportunities for customer service professionals to work in diverse settings. Local community centers and businesses appreciate staff who can connect with residents and provide excellent support.
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4. Jamaica Plain, MA
   Average Salary: $42,893
   Jamaica Plain is known for its supportive neighborhoods, making it a great place for customer service roles. Many shops and restaurants look for team members who can enhance customer interaction and build lasting relationships.
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5. Boston, MA
   Average Salary: $41,261
   Boston, a bustling city, hosts many top companies that rely on customer service. Workers in this field often find themselves in dynamic environments, helping to address customer queries and ensure satisfaction.
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6. Waltham, MA
   Average Salary: $40,698
   Waltham offers numerous opportunities for customer service roles, especially in tech and retail. Companies here appreciate approachable candidates who thrive in fast-paced settings and prioritize customer happiness.
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7. Quincy, MA
   Average Salary: $40,604
   Quincy has a strong demand for customer service roles across different industries. Residents enjoy working for local businesses that value positive interactions and are committed to customer satisfaction.
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8. Brighton, MA
   Average Salary: $40,589
   Brighton is vibrant with various shops and service sectors that need customer-focused individuals. These roles allow you to engage with customers and help them find exactly what they need.
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9. Melrose, MA
   Average Salary: $40,067
   In Melrose, customer service roles often involve helping community members in a friendly atmosphere. Local businesses value employees who can provide personalized service and foster customer loyalty.
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10. Brookline, MA
    Average Salary: $39,997
    Brookline is a thriving area where customer service positions are plentiful. Employees in these roles work directly with customers in shops and cafes, enhancing their experience with helpful and friendly support.
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1. Massachusetts Institute of Technology
   Average Salary: $46,580
   At MIT, Customer Service Representatives play a vital role in supporting students and staff. Positions are available across various departments, each contributing to the unique needs of the educational community.
   




2. EF Education First
   Average Salary: $43,667
   EF Education First values strong customer service in its mission to help students learn. Representatives engage with students and families in Cambridge, addressing questions about programs and services.
   




3. Beth Israel Lahey Health
   Average Salary: $35,283
   Beth Israel Lahey Health provides essential healthcare services. Customer Service Representatives assist patients across locations, ensuring a smooth experience in accessing care and answering inquiries.
   




4. U-Haul
   Average Salary: $33,583
   U-Haul offers moving and storage solutions. The Customer Service Representatives in Cambridge focus on assisting customers with rentals, supplies, and providing support during the moving process.
   




5. Domino's
   Average Salary: $31,098
   Domino's thrives on delivering great customer service in the food industry. Representatives take orders and offer support in Cambridge locations, ensuring customers receive their meals promptly.
   




6. Staples
   Average Salary: $30,850
   At Staples, Customer Service Representatives aid customers in finding the right office supplies and services. Positions in Cambridge focus on providing helpful solutions in a fast-paced retail environment.
   

1. Customer Success Manager
   Average Salary: $99,429
   A Customer Success Manager helps clients achieve their goals with a company’s products or services. This role often involves building strong relationships and ensuring customer satisfaction. Companies like HubSpot and Wayfair in Cambridge, MA, offer opportunities for individuals who excel in service and problem-solving.
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2. Account Manager
   Average Salary: $81,380
   An Account Manager focuses on managing relationships with clients and ensuring their needs are met. This position often involves working closely with sales and support teams to deliver excellent service. Businesses like Akamai and Red Hat in Cambridge value professionals who can effectively communicate and resolve challenges.
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3. Installation Technician
   Average Salary: $69,100
   An Installation Technician installs and maintains equipment, providing hands-on support to customers. They play a key role in ensuring that clients have a seamless experience with products. Opportunities exist with companies such as Comcast in Cambridge that require technical expertise and strong customer interaction.
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4. Technician
   Average Salary: $64,926
   A Technician assists customers by troubleshooting technical issues and providing solutions. This job requires patience and the ability to explain complex information in a simple way. Companies like Oracle in Cambridge look for skilled technicians who can enhance customer experiences.
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5. Telecommunications Technician
   Average Salary: $63,100
   Telecommunications Technicians specialize in the installation and repair of communication systems. They work to keep services running smoothly for customers. Several firms in Cambridge, including Verizon, need these technicians to support everyday communication needs.
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6. Cable Technician
   Average Salary: $60,000
   A Cable Technician installs, maintains, and repairs cable services for customers. This role involves understanding customer needs and providing prompt service to resolve issues. Firms like Comcast are popular employers in Cambridge seeking dedicated professionals in this field.
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7. Communication Specialist
   Average Salary: $59,450
   A Communication Specialist ensures clear and effective communication between a company and its clients. This role often includes creating messages that address customer concerns. Organizations like MIT in Cambridge offer roles for those skilled at fostering positive relationships through communication.
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8. Co-Manager
   Average Salary: $55,000
   A Co-Manager shares the responsibility of running a retail store and supporting customer relations. This job involves mentoring staff and ensuring customers have a positive shopping experience. Companies such as Whole Foods in Cambridge look for co-managers who bring leadership and motivation to their teams.
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9. Facility Technician
   Average Salary: $50,900
   A Facility Technician maintains and repairs a company’s physical environment to ensure safety and functionality. This role supports smooth operations and helps create a welcoming atmosphere for clients. Businesses in Cambridge often seek technicians who can respond quickly to facility-related needs.
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10. Sales Associate
    Average Salary: $38,494
    A Sales Associate engages with customers to provide product information and assistance in making purchases. This role creates a direct connection with clients and enhances their shopping experience. Retailers like Target in Cambridge are always on the lookout for friendly and helpful sales associates.
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