Customer Service Representative Salary in Cambridge, MA

In Cambridge, MA, a Customer Service Representative can expect to earn an average yearly salary of around $37,093. The pay can vary depending on experience and qualifications. Entry-level positions may start at approximately $28,450, while more experienced representatives can make upwards of $60,000 annually.

For those who remain in the field and gain experience, there are opportunities for higher pay. With skills and dedication, salaries can increase significantly, reaching figures like $51,395 or even $60,000. This range reflects the potential for growth in this career. Overall, a role as a Customer Service Representative offers a stable income with opportunities for advancement in a strong job market.

1. Jamaica Plain, MA
   Average Salary: $44,042
   In Jamaica Plain, working in customer support offers a vibrant community atmosphere. Companies like Whole Foods and local startups value friendly, helpful interactions that enhance customer satisfaction.
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2. Roxbury, MA
   Average Salary: $43,793
   Roxbury provides diverse opportunities in customer engagement roles. Organizations such as the Boston Medical Center have positions that focus on helping clients navigate services effectively.
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3. Belmont, MA
   Average Salary: $43,166
   Belmont features an inviting work environment for those in customer service. Local businesses prioritize exceptional communication skills, helping foster strong customer relationships.
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4. Newton, MA
   Average Salary: $42,728
   Newton is home to several companies that seek dedicated support staff. Working here means being part of a community that values quality service and customer loyalty.
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5. Boston, MA
   Average Salary: $41,204
   In Boston, numerous large firms like HubSpot and Fidelity Investments rely on customer support professionals. The city offers dynamic work environments that emphasize speed and efficiency.
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6. Quincy, MA
   Average Salary: $40,339
   Quincy boasts various retail and service industries looking for friendly customer advocates. Working in this bustling area means responding to customer needs and helping enhance their experiences.
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7. Melrose, MA
   Average Salary: $40,067
   Melrose offers a close-knit community where customer service roles thrive. Many local shops appreciate having team members who can provide excellent service and build customer loyalty.
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8. Waltham, MA
   Average Salary: $40,065
   Waltham combines a rich history with modern business opportunities. Companies like Raytheon often seek team members who excel at supporting customers and addressing their concerns reliably.
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9. Brookline, MA
   Average Salary: $39,665
   Brookline is a great place for customer support roles, with numerous businesses ready to welcome skilled professionals. The emphasis on local customer service helps foster strong community ties.
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10. Brighton, MA
    Average Salary: $39,258
    Brighton offers numerous roles in customer care, catering to a friendly neighborhood vibe. Local shops and restaurants look for team members who can assist customers with a smile.
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1. Massachusetts Institute of Technology
   Average Salary: $46,580
   Working as a Customer Service Representative at MIT offers a strong salary and a chance to assist students and staff with their inquiries. This institution focuses on delivering support in various departments throughout its renowned campus in Cambridge.
   




2. EF Education First
   Average Salary: $43,667
   At EF Education First, Customer Service Representatives play a vital role in helping international students and travelers. The company is based in Cambridge, emphasizing a global outlook while providing excellent support to their clients.
   




3. Beth Israel Lahey Health
   Average Salary: $35,283
   Beth Israel Lahey Health employs Customer Service Representatives to assist patients in navigating healthcare services. Located in various medical facilities around Cambridge, this organization values compassionate support for its community.
   




4. U-Haul
   Average Salary: $33,583
   U-Haul offers Customer Service Representatives the chance to help customers with rental and moving needs. Their locations throughout Cambridge provide a dynamic work environment focused on customer satisfaction.
   




5. Micro Center
   Average Salary: $32,333
   At Micro Center, Customer Service Representatives assist customers with technology purchases and inquiries. This retail store in Cambridge emphasizes quick and friendly service, making it an engaging workplace.
   




6. Staples
   Average Salary: $30,850
   Staples hires Customer Service Representatives to support customers in finding office solutions. Their stores in Cambridge foster a collaborative environment, ensuring clients receive the assistance they need.
   




7. Domino's
   Average Salary: $30,804
   As a Customer Service Representative at Domino's, employees handle orders and help with customer queries. Their locations in Cambridge provide a fast-paced, friendly atmosphere, perfect for those who enjoy a lively work environment.
   

1. Customer Success Manager
   Average Salary: $95,289
   In this role, you will focus on helping clients achieve their goals with the company's products. Companies in Cambridge, MA like HubSpot and InsightSquared highly value professionals who can build strong relationships with customers. Your efforts will ensure satisfied clients and promote company growth.
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2. Account Manager
   Average Salary: $80,591
   Account Managers serve as the main contact for clients, ensuring their needs are met effectively. In a thriving market like Cambridge, top firms rely on skilled individuals to foster relationships and drive business success. You will collaborate with various teams to deliver the best solutions for clients.
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3. Installation Technician
   Average Salary: $69,100
   Installation Technicians are responsible for setting up a variety of equipment and services for customers. Companies in the area, such as Verizon and Comcast, seek skilled individuals who can provide smooth installations and excellent service. This role requires a blend of technical skills and customer interaction.
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4. Telecommunications Technician
   Average Salary: $63,100
   In this position, you will install and maintain telecommunications systems for businesses and residents. Cambridge firms like RCN and FiberTech need professionals who understand technology and can troubleshoot issues effectively. Customer satisfaction hinges on your ability to keep systems running smoothly.
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5. Communication Specialist
   Average Salary: $61,588
   As a Communication Specialist, you will create strategies to enhance customer communication and service. Organizations in Cambridge value your ability to convey information clearly and enhance customer experiences. You will work closely with various departments to support overall company goals.
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6. Technician
   Average Salary: $61,384
   Technicians in customer service roles troubleshoot issues and ensure that clients receive support. In an innovative city like Cambridge, companies seek dependable technicians who can solve problems quickly and provide excellent assistance. Your technical know-how will help maintain customer satisfaction.
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7. Cable Technician
   Average Salary: $60,000
   Cable Technicians are experts who install and repair cable services for customers. Leading firms in Cambridge, such as Comcast, rely on your technical skills and customer service expertise to keep clients connected. Good communication is essential in this hands-on role.
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8. Co-Manager
   Average Salary: $55,000
   Co-Managers assist in overseeing a team to ensure high-quality customer service is delivered. In Cambridge retail outlets like Target and Best Buy, you will support staff while managing daily operations. This role requires strong leadership and a commitment to customer satisfaction.
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9. Sales Associate
   Average Salary: $38,400
   Sales Associates engage with customers to help them find the right products. Companies like CVS and Staples in Cambridge are looking for energetic individuals who enjoy interacting with customers. Your role will directly impact customer satisfaction and store success.
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10. Retail Sales Associate
    Average Salary: $37,513
    In a retail setting, Sales Associates focus on providing exceptional service while assisting customers with their purchases. Cambridge stores appreciate individuals who can connect with clients in a friendly, helpful manner. Your contributions can enhance the shopping experience and increase sales.
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