Customer Service Representative Salary in Springfield, MA

In Springfield, MA, the average yearly salary for a Customer Service Representative is approximately $36,660. This figure reflects a broad range of salaries within the field. Entry-level positions start around $27,650, while experienced representatives can earn up to $52,500 or more.

Many Customer Service Representatives fall into different salary brackets. For example, about 27.4% of workers earn around $29,909, while 13.9% make about $32,168. As representatives gain experience and skills, their earning potential increases, with several salary levels between $34,427 and $41,205.

This career path offers good opportunities for growth and development. With dedication and hard work, a Customer Service Representative can enhance their skills and advance to higher-paying positions in customer service or related fields.

1. Ludlow, MA
   Average Salary: $40,734
   Working in Ludlow offers opportunities to engage with local businesses and residents. Companies in the area appreciate skilled individuals who can handle inquiries and resolve issues efficiently.
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2. Longmeadow, MA
   Average Salary: $40,175
   Longmeadow is a welcoming community where you can build strong relationships with customers. Many businesses value employees who provide friendly and timely support.
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3. Greenfield, MA
   Average Salary: $39,679
   In Greenfield, you can thrive in a vibrant environment known for its local shops. Customer-oriented roles here focus on helping customers enjoy their experiences.
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4. Palmer, MA
   Average Salary: $37,909
   Palmer is a charming town where you can make a positive impact on customer interactions. Local firms appreciate dedicated workers who strive to meet customer needs.
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5. Northampton, MA
   Average Salary: $37,859
   Northampton, known for its diverse businesses, offers an exciting place to work in customer support. Engaging with customers in such a lively community makes every day unique.
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6. Amherst, MA
   Average Salary: $37,513
   Amherst features a dynamic job market with a focus on education and community. You can support customers in local and college-oriented businesses while enjoying a friendly atmosphere.
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7. Wilbraham, MA
   Average Salary: $36,106
   Wilbraham combines a suburban feel with a strong sense of community. Working here means helping customers feel valued and satisfied with their experiences.
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8. Agawam, MA
   Average Salary: $36,003
   Agawam is home to many popular attractions and businesses. Roles in customer support here often involve assisting visitors, making their experiences enjoyable.
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9. West Springfield, MA
   Average Salary: $35,618
   West Springfield is a key player in the local economy, with numerous businesses seeking reliable customer support. You can connect with a variety of customers in a bustling environment.
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10. Westfield, MA
    Average Salary: $34,821
    Westfield offers a friendly community atmosphere where you can excel in customer service roles. Local retailers and service providers seek individuals who can foster positive customer relationships.
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1. Massachusetts Department of Public Health
   Average Salary: $53,251
   The Massachusetts Department of Public Health is dedicated to improving health in the community. Customer Service Representatives here assist residents with public health inquiries and resources. They operate in various locations throughout Springfield.
   




2. Andritz
   Average Salary: $52,763
   Andritz is a global technology company providing plants and services for various industries. Customer Service Representatives manage client relations and help solve issues. They work in Springfield and support the local operations.
   




3. BLACKHAWK INDUSTRIAL
   Average Salary: $47,793
   BLACKHAWK INDUSTRIAL supplies industrial tools and materials. Customer Service Representatives help customers place orders, manage accounts, and address concerns. They support clients throughout Springfield and nearby areas.
   




4. clerk
   Average Salary: $41,000
   As a clerk, you can find versatile roles that involve customer interaction and support. Customer Service Representatives in these roles help with transactions and inquiries. Various locations in Springfield provide opportunities.
   




5. Baystate Health
   Average Salary: $39,770
   Baystate Health is a leading healthcare provider. Customer Service Representatives assist patients with appointments and insurance queries. They operate as a vital support system across their Springfield facilities.
   




6. Reliable Temps Inc
   Average Salary: $38,000
   Reliable Temps Inc is a staffing agency that connects businesses with talent. Customer Service Representatives facilitate communication between employers and candidates. They provide support from their Springfield base.
   




7. Complete Labor and Staffing
   Average Salary: $36,667
   Complete Labor and Staffing offers workforce solutions. Customer Service Representatives play a key role in matching employees with jobs. Their operations reach various sectors in Springfield.
   




8. Braman Termite & Pest Elimination
   Average Salary: $36,000
   Braman Termite & Pest Elimination provides pest control services. Customer Service Representatives handle client inquiries and schedule treatments. They serve the Springfield area to ensure homes and businesses remain pest-free.
   




9. First Defense Systems
   Average Salary: $32,000
   First Defense Systems specializes in security solutions. Customer Service Representatives provide information and assist clients with service requests. Their Springfield office supports local security needs.
   




10. Domino's
    Average Salary: $31,148
    Domino's Pizza is a well-known pizza delivery and carryout chain. Customer Service Representatives take orders, manage customer feedback, and ensure satisfaction. They serve a busy location in Springfield.
    

1. Customer Success Manager
   Average Salary: $100,175
   A Customer Success Manager focuses on building strong relationships with clients to help them achieve their goals. In Springfield, MA, companies like MassMutual and Baystate Health seek individuals for this role. This position involves understanding customer needs and providing solutions to ensure satisfaction and retention.
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2. Communication Specialist
   Average Salary: $75,500
   A Communication Specialist promotes clear and effective communication within a company and with clients. In Springfield, organizations such as Smith & Wesson rely on these experts to manage information flow. This role often requires crafting messages and coordinating media strategies to support customer engagement.
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3. Account Manager
   Average Salary: $70,297
   An Account Manager maintains relationships with clients and oversees their accounts for success. In Springfield, companies like Trustmark and First Niagara Bank are looking for driven individuals to fill these positions. In this job, you will track client satisfaction and work to resolve any issues that arise.
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4. Cable Technician
   Average Salary: $67,600
   A Cable Technician installs and repairs cable systems, providing essential services to customers. In Springfield, companies such as Comcast seek skilled technicians who can troubleshoot issues efficiently. This role combines technical skills with customer interaction, ensuring clients receive high-quality service.
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5. Telecommunications Technician
   Average Salary: $60,400
   A Telecommunications Technician works on installing and repairing communication systems, such as phone lines and internet services. In Springfield, businesses like Verizon look for technicians with strong problem-solving abilities. This role often requires direct communication with customers to understand their needs and provide solutions.
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6. Technician
   Average Salary: $60,047
   A Technician provides hands-on support and problem-solving for various systems and equipment. In Springfield, companies in sectors like healthcare or technology may need technicians to ensure smooth operations. This job often involves working closely with clients to address technical concerns promptly.
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7. Installation Technician
   Average Salary: $58,342
   An Installation Technician focuses on setting up equipment and systems for customers. In Springfield, companies such as AT&T seek technicians who can provide a seamless installation experience. This role not only requires technical skills but also a friendly attitude to ensure customer satisfaction.
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8. Retail Sales Associate
   Average Salary: $56,608
   A Retail Sales Associate engages with customers to assist them in selecting products and services. In Springfield, major retailers like Target and Walmart look for associates who can deliver excellent service and information. This position requires strong communication skills and a deep understanding of customer preferences.
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9. Tower Technician
   Average Salary: $53,767
   A Tower Technician works on the maintenance and installation of communication towers. In Springfield, companies focused on telecommunications require skilled workers for these roles. Safety and technical knowledge are crucial as you work in various outdoor environments while serving customer needs.
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10. Swimming Pool Service Technician
    Average Salary: $49,400
    A Swimming Pool Service Technician manages the upkeep and maintenance of swimming pools. In Springfield, businesses offering pool services are always in need of reliable technicians. This role involves interacting with customers to ensure their pools remain safe and enjoyable for use.
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