Customer Service Representative Salary in Springfield, MA

In Springfield, MA, a Customer Service Representative earns an average yearly salary of around $36,747. Salaries in this field vary based on experience and skills, with entry-level positions starting at about $27,650. As individuals gain more experience, they can expect their salaries to rise.

For those with a few years of experience, the average salary can reach $30,909, while those who are more seasoned professionals may make around $36,686. The highest earners in this role can earn up to $52,500 annually. This range shows that with dedication and growth in skills, a career in customer service can be both rewarding and lucrative in Springfield.

1. Ludlow, MA
   Average Salary: $40,892
   Working in customer support in Ludlow offers a chance to connect with the community while assisting local businesses and residents. This area has a mix of small businesses and larger chains, providing diverse customer interactions.
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2. Longmeadow, MA
   Average Salary: $40,175
   In Longmeadow, customer support roles often emphasize excellent communication skills. Engaging with customers from its affluent neighborhoods allows for meaningful interactions, particularly in retail and service sectors.
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3. Ware, MA
   Average Salary: $39,833
   Located in Ware, customer support positions play a vital role in local companies. The community values friendly and helpful service, giving employees the opportunity to make a positive impact every day.
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4. Greenfield, MA
   Average Salary: $38,790
   Greenfield boasts a variety of local businesses where customer service professionals can thrive. Employees often find fulfillment in helping others while working in a scenic and friendly environment.
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5. Northampton, MA
   Average Salary: $38,026
   Northampton is known for its vibrant culture and diverse community. Customer service roles here involve interacting with a mix of locals and visitors, especially in retail shops and cafes.
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6. Amherst, MA
   Average Salary: $37,513
   At Amherst, customer support jobs often connect employees with college students and families. Working in this energetic environment offers unique challenges and rewarding experiences.
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7. Palmer, MA
   Average Salary: $37,150
   In Palmer, customer service positions are essential in both retail and hospitality. Employees enjoy creating satisfying experiences for customers, making it a community-centered place to work.
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8. Agawam, MA
   Average Salary: $36,026
   Agawam offers customer support opportunities within its many businesses and parks. Workers frequently engage with families, providing an enjoyable work atmosphere filled with friendly interactions.
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9. West Springfield, MA
   Average Salary: $35,821
   West Springfield presents a range of customer service roles in its retail and entertainment sectors. Employees appreciate the lively environment and the chance to assist a diverse clientele.
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10. Wilbraham, MA
    Average Salary: $35,306
    In Wilbraham, professionals in customer support often enjoy a close-knit community feel. Helping local customers creates strong relationships, enhancing job satisfaction.
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1. Massachusetts Department of Public Health
   Average Salary: $53,251
   Working as a Customer Service Representative at the Massachusetts Department of Public Health involves supporting public health programs and helping the community access vital services. This position typically operates in Springfield, MA, where you can make a positive impact on local health initiatives.
   




2. Andritz
   Average Salary: $52,675
   At Andritz, Customer Service Representatives play a crucial role in assisting customers with technical inquiries and service requests. The company operates in Springfield, MA, offering a supportive team environment focused on innovation in equipment and services.
   




3. BLACKHAWK INDUSTRIAL
   Average Salary: $47,793
   BLACKHAWK INDUSTRIAL employs Customer Service Representatives who manage customer orders and provide product information. Situated in Springfield, MA, this company values teamwork and strives to deliver outstanding service to their clients.
   




4. clerk
   Average Salary: $41,000
   As a Customer Service Representative at clerk, you will assist customers with their inquiries and support daily operations. This role in Springfield, MA allows you to develop communication skills while working in a fast-paced environment.
   




5. Baystate Health
   Average Salary: $39,770
   Baystate Health offers Customer Service Representative positions focused on patient support and healthcare services. Based in Springfield, MA, this organization is dedicated to improving health outcomes in the community through compassionate care.
   




6. Reliable Temps Inc
   Average Salary: $38,000
   At Reliable Temps Inc, Customer Service Representatives help connect job seekers with employment opportunities. Located in Springfield, MA, this staffing agency values communication and customer satisfaction.
   




7. Complete Labor and Staffing
   Average Salary: $36,667
   Complete Labor and Staffing employs Customer Service Representatives to assist clients with their staffing needs. Operating in Springfield, MA, the company focuses on building strong relationships with both clients and candidates.
   




8. Braman Termite & Pest Elimination
   Average Salary: $36,000
   Braman Termite & Pest Elimination hires Customer Service Representatives to manage service calls and provide pest control solutions. Located in Springfield, MA, this company prides itself on delivering exceptional service to ensure customer satisfaction.
   




9. First Defense Systems
   Average Salary: $32,000
   First Defense Systems offers opportunities for Customer Service Representatives who manage client interactions and support security solutions. This role in Springfield, MA allows you to work with a dedicated team committed to customer safety.
   




10. Domino's
    Average Salary: $30,913
    As a Customer Service Representative at Domino's, you will handle customer orders and inquiries. This fast-paced environment in Springfield, MA provides opportunities for career growth while delivering quality service in the food industry.
    

1. Customer Success Manager
   Average Salary: $100,175
   This role focuses on ensuring clients are satisfied and receive value from products or services. Companies in Springfield, MA, like MassMutual, seek professionals who can build lasting relationships. Success in this position relies heavily on strong communication and problem-solving skills.
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2. Communication Specialist
   Average Salary: $75,300
   In this position, you facilitate clear communication between a company and its customers. Springfield businesses, such as Baystate Health, value this role for enhancing customer experiences. Effective messaging and timely responses are key to success.
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3. Account Manager
   Average Salary: $68,459
   You will manage client accounts and ensure their needs are met, creating a seamless experience. Companies in Springfield, like Smith & Wesson, rely on this role to keep clients engaged and satisfied. Strong interpersonal skills are vital in nurturing these relationships.
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4. Cable Technician
   Average Salary: $67,600
   A cable technician installs and repairs cable services for customers. Local service providers in Springfield, such as Comcast, depend on skilled technicians for high-quality support. Attention to detail and technical knowledge enhance service delivery.
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5. Telecommunications Technician
   Average Salary: $60,400
   This role involves maintaining and repairing communication systems. Companies in Springfield, like Verizon, need technicians to ensure reliable service. Hands-on skills and problem-solving abilities are essential for success.
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6. Technician
   Average Salary: $59,675
   This broad role requires technical skills to support various equipment and systems. Springfield businesses rely on technicians to address customer issues quickly. Adaptability and thorough knowledge of technology are key attributes.
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7. Installation Technician
   Average Salary: $57,523
   You will install equipment and services for customers at their locations. Local firms in Springfield, such as Charter Spectrum, seek individuals who can provide excellent service during installations. Customer interaction and technical skills play a big role in this position.
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8. Retail Sales Associate
   Average Salary: $56,541
   In this job, you'll assist customers with their purchases in a retail environment. Springfield stores, like Target, value associates who create a positive shopping experience. Good communication and product knowledge improve customer satisfaction.
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9. Tower Technician
   Average Salary: $53,767
   Your role will involve working on communication towers to install and maintain equipment. Companies in Springfield, such as AT&T, count on these technicians to support reliable service. Safety awareness and technical skills are crucial for this job.
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10. Swimming Pool Service Technician
    Average Salary: $48,100
    In this position, you will maintain and repair pool systems for residential and commercial clients. Local service providers in Springfield need professionals who can ensure safe and clean pool conditions. Strong customer service and problem-solving skills enhance this role.
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