Customer Service Representative Salary in Worcester, MA

In Worcester, MA, Customer Service Representatives earn a competitive salary. The average yearly salary for this position is approximately $38,404. However, salaries can vary widely based on experience and specific skills.

Entry-level positions might start around $27,650, which provides a solid foundation for new entrants into the field. With experience, professionals can expect to see their earnings increase. For instance, those with several years of experience might earn up to $53,700 annually.

Overall, a career in customer service not only offers a promising salary but also provides opportunities for advancement and skill development.

1. Hudson, MA
   Average Salary: $41,813
   Hudson offers great opportunities for those in customer support roles. You can find positions with local companies like Kayem Foods, which values strong communication to assist customers effectively.
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2. West Boylston, MA
   Average Salary: $41,215
   In West Boylston, professionals in customer support can thrive. Local businesses often seek skilled individuals to help ensure customer satisfaction and maintain positive relationships.
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3. Northborough, MA
   Average Salary: $41,061
   Northborough is home to many businesses that rely on strong customer relations. Working in this area allows you to join companies like Babcock Power, where assisting clients is a top priority.
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4. North Grafton, MA
   Average Salary: $40,350
   North Grafton presents a welcoming environment for those in customer-focused roles. Companies such as Tufts University Veterinary Hospital appreciate dedicated staff to support their clientele.
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5. Westborough, MA
   Average Salary: $40,069
   Westborough boasts a robust job market in customer service. Many firms, including Cisco Systems, look for friendly professionals to help manage client inquiries and enhance their experience.
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6. Millbury, MA
   Average Salary: $38,919
   In Millbury, customer support roles are essential for local businesses. Companies here value team members who can communicate well and assist customers with their needs.
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7. Charlton, MA
   Average Salary: $38,639
   Charlton offers a supportive community for professionals in customer-facing positions. Local organizations prioritize customer interactions, making this a great place to grow your career.
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8. Shrewsbury, MA
   Average Salary: $38,383
   Shrewsbury showcases a variety of opportunities in customer service. Work with companies like UMass Memorial Health Care, which focuses on delivering excellent service to its patients.
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9. Southborough, MA
   Average Salary: $37,290
   In Southborough, customer support professionals play a key role in sustaining local businesses. Organizations in the area appreciate individuals who can maintain high standards of customer care.
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10. Marlborough, MA
    Average Salary: $35,406
    Marlborough is a vibrant city for those in the customer service field. Companies like Hologic seek talented individuals to engage with customers and provide outstanding support.
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1. Massachusetts Department of Public Health
   Average Salary: $53,922
   At the Massachusetts Department of Public Health, Customer Service Representatives provide essential support to the health-related needs of the community. This state agency operates throughout Worcester and focuses on public health initiatives, offering a stable workplace and opportunities for growth.
   




2. ARC ENTERPRISES, LLC
   Average Salary: $52,000
   ARC ENTERPRISES, LLC specializes in providing quality customer service in various sectors. Their team in Worcester emphasizes a client-first approach, allowing representatives to develop valuable skills in a dynamic work environment.
   




3. STAFFusion
   Average Salary: $46,000
   STAFFusion excels in staffing solutions and focuses on customer care roles. In Worcester, their representatives handle diverse client queries, ensuring satisfaction and promoting high standards of service.
   




4. Premier Staffing Solution
   Average Salary: $46,000
   Premier Staffing Solution values its Customer Service Representatives for their dedication to client support. Located in Worcester, the company provides various work environments where representatives can thrive and make a difference.
   




5. Coworx Staffing
   Average Salary: $46,000
   Coworx Staffing places a strong emphasis on service excellence. Customer Service Representatives in Worcester enjoy a collaborative atmosphere and engage with a variety of clients, enhancing their professional skills.
   




6. Graybar
   Average Salary: $45,200
   Graybar is a leader in supply chain management and supports its Customer Service Representatives with ample resources. In Worcester, representatives play a key role in keeping operations running smoothly while assisting customers effectively.
   




7. Aaron's
   Average Salary: $43,167
   Aaron's provides flexible rent-to-own solutions and relies on its Customer Service Representatives for outstanding customer interaction. In Worcester, team members work in a fast-paced environment, helping customers throughout their leasing journey.
   




8. A-Affordable Insurance Agency
   Average Salary: $42,693
   At A-Affordable Insurance Agency, Customer Service Representatives assist clients with insurance inquiries. Located in Worcester, the agency offers a friendly atmosphere and fosters strong relationships with its customers.
   




9. Randstad
   Average Salary: $42,291
   Randstad is known for its staffing solutions, and its Customer Service Representatives play a vital role in client success. In Worcester, representatives provide support across various industries, ensuring excellent service delivery.
   




10. Bank W Holdings
    Average Salary: $42,000
    Bank W Holdings focuses on customer satisfaction and relies heavily on its Customer Service Representatives. In Worcester, these representatives provide essential banking assistance while building meaningful relationships with clients.
    

1. Customer Success Manager
   Average Salary: $85,667
   Customer Success Managers focus on building strong relationships with clients. They ensure customers are satisfied with products and services from companies like T-Mobile and Verizon. This role requires a proactive approach to addressing customer needs and improving their overall experience.
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2. Troubleshooter
   Average Salary: $81,400
   Troubleshooters play a vital role in resolving issues for customers quickly and effectively. They work in various settings, including tech companies and service providers. Their problem-solving skills help clients overcome challenges with products or services they use.
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3. Account Manager
   Average Salary: $73,517
   Account Managers maintain and grow relationships with clients. They work closely with businesses to understand their needs and offer tailored solutions. Companies like AT&T value professionals who can enhance customer satisfaction and drive revenue.
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4. Communication Specialist
   Average Salary: $69,489
   Communication Specialists ensure clear and effective messaging between companies and their customers. They handle inquiries and communicate product updates or promotions. This role thrives in environments like retail and telecommunications, promoting positive customer interactions.
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5. Telecommunications Technician
   Average Salary: $67,260
   Telecommunications Technicians install and maintain communication systems. They provide technical support to customers, ensuring smooth connectivity. Companies in the Worcester area often look for skilled technicians to improve customer service in tech installations.
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6. Co-Manager
   Average Salary: $67,250
   Co-Managers oversee operations and customer interactions in retail settings. They lead teams to deliver excellent customer experiences and resolve issues promptly. Businesses like local grocery stores and big-box retailers value strong leadership in maintaining customer satisfaction.
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7. Sales Associate
   Average Salary: $63,778
   Sales Associates engage with customers to understand their needs and recommend products. They create positive shopping experiences that encourage repeat business. Retailers in Worcester benefit from enthusiastic sales associates who enhance customer satisfaction.
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8. Tower Technician
   Average Salary: $57,500
   Tower Technicians climb and maintain communication towers, ensuring consistent service for clients. They play an important role in telecommunications companies like Verizon. Their work supports the reliable connectivity that customers depend on.
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9. Installation Technician
   Average Salary: $54,969
   Installation Technicians set up and configure technology systems for customers. They ensure that all products are functional and meet client specifications. Companies in the Worcester area appreciate skilled technicians who enhance customer satisfaction during the installation process.
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10. Technician
    Average Salary: $54,969
    Technicians provide technical support and assistance to customers with various products. They troubleshoot issues and ensure customer problems are resolved quickly. Organizations in the local service industry often rely on technicians to maintain strong customer relationships.
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