Customer Service Representative Salary in Worcester, MA

In Worcester, MA, a Customer Service Representative earns an average yearly salary of around $39,000. This figure reflects the wide range of experience levels and responsibilities in this role.

Many individuals in this position start their careers with a salary near $29,150. As they gain experience and skills, earnings can increase over time. The potential for growth in this field is promising, with more seasoned representatives earning up to $60,000 annually. Different factors influence these salaries, including the company's size, industry, and specific job duties.

Overall, pursuing a career in customer service in Worcester offers a good balance of earning potential and opportunities for advancement.

1. Hudson, MA
   Average Salary: $42,388
   Working in customer service in Hudson means being part of a friendly community. You can find opportunities at companies like Bose and Houghton Mifflin Harcourt, where you’ll help customers with inquiries and solve their problems.
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2. Westborough, MA
   Average Salary: $40,831
   In Westborough, you can thrive in customer support roles with companies like TJX and Staples. The town’s welcoming vibe creates a dynamic environment where you can effectively assist customers and enhance their experience.
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3. Northborough, MA
   Average Salary: $40,708
   Northborough offers a range of customer-focused positions, especially with local retailers and service companies. Here, you can engage with customers daily, helping them find solutions and enjoying a supportive work culture.
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4. West Boylston, MA
   Average Salary: $40,521
   As a customer service professional in West Boylston, you can enjoy working for companies in healthcare and retail. This area allows you to make meaningful connections with customers while providing essential support.
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5. North Grafton, MA
   Average Salary: $40,006
   North Grafton presents opportunities in customer service across various sectors, including education and health services. You’ll assist customers in this tight-knit community, making their experience memorable.
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6. Southborough, MA
   Average Salary: $39,339
   In Southborough, working in customer service means interacting with a diverse customer base. The local economy supports jobs in tech and retail, allowing you to enhance customer satisfaction on a daily basis.
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7. Shrewsbury, MA
   Average Salary: $39,158
   Shrewsbury features various customer service roles, especially in retail and dining. By joining businesses like Target or local restaurants, you can help customers have a great experience while honing your communication skills.
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8. Millbury, MA
   Average Salary: $37,667
   Millbury offers positions in customer service with a focus on retail and field services. You will be key in helping customers navigate their needs, contributing to a positive community atmosphere.
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9. Clinton, MA
   Average Salary: $35,700
   Clinton provides a warm environment for customer service roles, especially in small businesses and local shops. Being part of this community allows you to make a positive impact on customers' experiences.
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10. Marlborough, MA
    Average Salary: $35,466
    Marlborough hosts a variety of customer service opportunities, particularly in technology and finance. With companies like Cengage and Boston Scientific, you’ll be able to assist customers while growing your career in a thriving city.
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1. Massachusetts Department of Public Health
   Average Salary: $54,146
   Working as a Customer Service Representative at the Massachusetts Department of Public Health provides a strong foundation in public service. In this role, representatives assist the community by answering questions and providing information. Locations include various health-related offices throughout Worcester.
   




2. ARC ENTERPRISES, LLC
   Average Salary: $52,000
   ARC ENTERPRISES, LLC offers a supportive environment for Customer Service Representatives. Employees engage with clients to provide top-notch service and solutions. The company operates in several locations, ensuring staff can make a positive impact in the Worcester area.
   




3. Graybar
   Average Salary: $46,618
   At Graybar, Customer Service Representatives play a vital role in facilitating orders and supporting customers. The company focuses on electrical and communications supplies, and representatives work closely with clients in the Worcester region to meet their needs.
   




4. STAFFusion
   Average Salary: $46,000
   STAFFusion provides opportunities for Customer Service Representatives to thrive in a fast-paced environment. Employees work closely with a variety of businesses, ensuring excellent communication and support in Worcester and surrounding areas.
   




5. Premier Staffing Solution
   Average Salary: $46,000
   Premier Staffing Solution hires Customer Service Representatives to connect talented individuals with great job opportunities. Representatives support clients and candidates across Worcester, contributing to personal and professional growth in the community.
   




6. UMass Memorial Health
   Average Salary: $45,164
   At UMass Memorial Health, Customer Service Representatives help connect patients with essential healthcare services. This role is crucial in fostering positive patient experiences in their various facilities located throughout Worcester.
   




7. Randstad
   Average Salary: $42,891
   Randstad offers a dynamic role for Customer Service Representatives focusing on staffing solutions. Employees assist clients in finding the right talent and work in a collaborative environment. Randstad operates in several areas in and around Worcester.
   




8. A-Affordable Insurance Agency
   Average Salary: $42,882
   A-Affordable Insurance Agency provides valuable customer service roles that focus on assisting clients with insurance needs. Customer Service Representatives build lasting relationships with customers in the Worcester area.
   




9. Doug Russell Marine
   Average Salary: $42,500
   At Doug Russell Marine, Customer Service Representatives engage with customers looking for marine supplies and services. Representatives play a key role in ensuring satisfaction and are active in the Worcester community.
   




10. City of Worcester
    Average Salary: $41,299
    Working for the City of Worcester as a Customer Service Representative allows employees to assist community members with various inquiries and services. This role directly impacts residents and enhances public satisfaction across local departments.
    

1. Customer Success Manager
   Average Salary: $85,667
   In this role, you will ensure clients enjoy a smooth experience with the services provided by various companies, such as CVS Health. You will build strong relationships with customers, addressing their questions and ensuring satisfaction. Your goal is to help clients achieve their desired outcomes while using the company's products.
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2. Troubleshooter
   Average Salary: $81,400
   As a Troubleshooter, you will diagnose and solve issues for clients at local companies like National Grid. Your focus will be on understanding problems, offering quick solutions, and ensuring customer satisfaction. This role requires strong analytical skills and a commitment to helping others.
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3. Account Manager
   Average Salary: $73,846
   In this position, you will manage client accounts for companies like Reliant Medical Group. You will nurture relationships and ensure clients receive the best support possible. Your proactive approach will help clients navigate the services and reap the full benefits of their accounts.
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4. Communication Specialist
   Average Salary: $69,489
   As a Communication Specialist, you will craft messages that engage clients at organizations like UMass Memorial Health. You will help bridge the gap between the company and customers by ensuring clear and effective communication. Your work will enhance the overall customer experience.
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5. Telecommunications Technician
   Average Salary: $67,260
   In this role, you will install and maintain communication systems for companies like Verizon in the Worcester area. You will troubleshoot issues and ensure clients have reliable service. Your technical skills will be key in providing excellent support to customers.
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6. Co-Manager
   Average Salary: $67,250
   As a Co-Manager at a retail store, you will oversee daily operations and customer service efforts. You will work closely with your team to ensure every client receives outstanding service. Your leadership will help create a positive shopping experience for customers.
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7. Sales Associate
   Average Salary: $66,068
   In this role, you will assist customers on the sales floor at stores like Target. You will provide product knowledge, address customer inquiries, and ensure a welcoming atmosphere. Your friendly approach will help boost customer satisfaction and sales.
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8. Tower Technician
   Average Salary: $65,000
   As a Tower Technician, you will work on telecommunications towers for companies like AT&T. You will ensure the towers function properly, offering reliable service to clients. Attention to detail and safety will be crucial in this hands-on role.
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9. Technician
   Average Salary: $57,872
   In this technician position, you will perform repairs and provide support for products at local businesses such as Best Buy. You will troubleshoot issues and ensure customer devices are functioning correctly. Your skills will greatly impact the overall customer experience.
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10. Installation Technician
    Average Salary: $55,567
    As an Installation Technician, you will set up services for customers at companies such as Comcast. You will ensure everything is working correctly and answer any questions clients may have. Your attention to detail will help customers enjoy their new services right from the start.
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