Customer Service Representative Salary in Worcester, MA

In Worcester, MA, a Customer Service Representative can expect to earn an average yearly salary of around $38,696. This amount reflects a range of salaries based on experience and skills.

Most representatives earn between $27,750 and $55,000 annually. For example, some start their careers at about $27,750, while those with more experience may earn up to $55,000.

With various levels in between, many professionals find that they can progress in their careers and increase their earnings over time. This growth often depends on gaining experience, developing skills, and possibly taking on additional responsibilities within their roles.

Worcester offers a solid opportunity for individuals who want to start or advance their careers in customer service. The income potential is appealing, and companies often provide training and support to help representatives succeed.

1. Hudson, MA
   Average Salary: $42,358
   In Hudson, you can find excellent opportunities in customer care with companies like Resciniti's and M&M Tool. Working in this friendly town allows you to connect with customers while solving their issues effectively.
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2. Northborough, MA
   Average Salary: $41,061
   Northborough is home to many businesses that value good customer interactions. You can work with local companies like the Northborough Crossing shopping area, helping customers enjoy their shopping experience.
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3. West Boylston, MA
   Average Salary: $40,521
   West Boylston offers a supportive environment to those in customer service roles. You’ll likely work with customers from local businesses, helping them with their needs and making their day better.
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4. North Grafton, MA
   Average Salary: $40,350
   In North Grafton, you will find a range of opportunities in customer support, especially with companies in the biotech field. Your role will involve assisting clients and ensuring they have the best experience possible.
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5. Westborough, MA
   Average Salary: $40,233
   Westborough is a vibrant community with many companies that focus on customer relationships. Working here, you may support customers from big names in technology and retail, ensuring they receive top-notch service.
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6. Shrewsbury, MA
   Average Salary: $38,728
   Shrewsbury hosts a variety of businesses that rely on excellent customer relations. You can take pride in supporting local shops and chains, making a positive impact on customer experiences.
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7. Millbury, MA
   Average Salary: $38,279
   Millbury boasts a strong sense of community and local businesses. In this role, you’ll connect with customers and help solve their queries, contributing positively to their shopping and service experiences.
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8. Southborough, MA
   Average Salary: $38,211
   Southborough presents opportunities in customer service, especially with its growing retail centers. You will engage with customers daily, ensuring they feel valued and supported during their visits.
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9. Charlton, MA
   Average Salary: $37,966
   In Charlton, customer service roles are essential in connecting with the community. Your efforts will help local businesses thrive as you assist and guide customers with their needs.
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10. Marlborough, MA
    Average Salary: $35,507
    Marlborough is known for its diverse businesses, especially in customer service. Working here, you will likely find yourself helping customers from large companies and enjoy a dynamic work environment.
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1. Massachusetts Department of Public Health
   Average Salary: $53,922
   As a Customer Service Representative at the Massachusetts Department of Public Health, you provide essential support to the community. Your role involves assisting residents with health inquiries and accessing services throughout Worcester, MA.
   




2. ARC ENTERPRISES, LLC
   Average Salary: $52,000
   Working at ARC ENTERPRISES, LLC as a Customer Service Representative means you will engage with clients to address their needs effectively. This company operates in Worcester and values a positive customer experience.
   




3. STAFFusion
   Average Salary: $46,000
   STAFFusion employs Customer Service Representatives to support staffing solutions across various industries. In Worcester, you will play a key role in connecting clients with qualified candidates and ensuring their satisfaction.
   




4. Premier Staffing Solution
   Average Salary: $46,000
   At Premier Staffing Solution, Customer Service Representatives assist clients and candidates alike. Located in Worcester, the company focuses on meeting staffing needs while providing excellent support.
   




5. Coworx Staffing
   Average Salary: $46,000
   Coworx Staffing hires Customer Service Representatives to help clients with job placements and staffing inquiries. Your work in Worcester helps streamline the hiring process for various businesses.
   




6. Graybar
   Average Salary: $45,368
   Customer Service Representatives at Graybar operate in a collaborative environment, handling orders and customer queries. In Worcester, your contributions drive customer satisfaction and ensure smooth operations.
   




7. UMass Memorial Health
   Average Salary: $44,800
   UMass Memorial Health offers jobs for Customer Service Representatives in healthcare. You will support patients and families in Worcester, guiding them through medical processes and addressing their concerns.
   




8. Bank W Holdings
   Average Salary: $44,000
   As a Customer Service Representative at Bank W Holdings, you provide vital banking support. Operating in Worcester, the bank emphasizes customer relationships and problem-solving.
   




9. A-Affordable Insurance Agency
   Average Salary: $42,693
   Customer Service Representatives at A-Affordable Insurance Agency assist clients with insurance inquiries and policy information. Your role in Worcester is crucial for helping clients make informed decisions.
   




10. Randstad
    Average Salary: $42,456
    Randstad employs Customer Service Representatives to facilitate communication between job seekers and employers. In Worcester, your efforts contribute to successful placements and client satisfaction.
    

1. Customer Success Manager
   Average Salary: $85,667
   This role focuses on ensuring clients have a great experience with a company's products or services. In Worcester, MA, businesses like EnerNOC look for professionals who can build strong relationships with customers. The position requires great communication skills and an understanding of client needs.
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2. Troubleshooter
   Average Salary: $81,400
   Professionals in this area help solve problems that customers face. In a city like Worcester, players such as National Grid often look for people who can quickly identify issues in services or products. Strong analytical skills and a friendly demeanor are essential for success.
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3. Account Manager
   Average Salary: $73,888
   Account managers oversee client accounts and ensure clients receive top-notch service. Companies in Worcester, such as Hanover Insurance Group, seek individuals who can maintain good relationships and address client concerns promptly. Being organized and proactive helps in this role.
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4. Communication Specialist
   Average Salary: $69,489
   In this position, professionals create and manage communications for both customers and the company. Worcester firms like UMass Memorial Health require skilled individuals who can craft effective messages and manage outreach efforts. This role combines creativity with a strong focus on customer needs.
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5. Telecommunications Technician
   Average Salary: $67,260
   This job involves supporting and troubleshooting telecommunications systems for customers. Companies in Worcester, including Verizon, seek technicians who can resolve technical issues effectively. A strong technical background and customer-focused attitude are essential.
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6. Co-Manager
   Average Salary: $67,250
   Co-managers assist in running daily operations and ensuring customer satisfaction. Retail locations in Worcester, like Target, often hire for this role to help lead teams and improve service. Being a team player and having strong leadership skills are important for success.
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7. Tower Technician
   Average Salary: $65,000
   This position involves working on communication towers to ensure they function correctly. In Worcester, companies such as AT&T look for skilled workers to maintain and repair equipment. Technical knowledge and a commitment to safety are key in this field.
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8. Sales Associate
   Average Salary: $64,125
   Sales associates interact directly with customers to assist with their shopping experiences. Retailers in Worcester, such as Walmart, value friendly and knowledgeable individuals who can help customers find what they need. Strong communication skills and a positive attitude are crucial.
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9. Technician
   Average Salary: $56,260
   Technicians provide technical support and solutions to customers. In Worcester, various companies seek individuals who can diagnose and fix problems efficiently. Hands-on experience and a customer-oriented mindset are vital in this role.
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10. Installation Technician
    Average Salary: $55,445
    Installation technicians set up products and ensure they work properly for customers. Companies in Worcester, like Comcast, often require these professionals to deliver high-quality service. Attention to detail and good communication skills lead to success in this job.
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