Call Center Representative Salary in Boston, MA

If you are considering a career as a Call Center Representative in Boston, MA, you can expect to earn a competitive salary. The average yearly salary for this role is around $43,246. This figure provides a solid foundation for your financial goals.

Your exact salary may vary based on your experience and specific skills. Entry-level positions often start at about $36,000. With a few years of experience, you can see your salary rise to $38,318 or more. Those with greater experience and specialized skills may earn upwards of $61,500.

1. Brighton, MA
   Average Salary: $50,700
   Brighton offers a vibrant atmosphere for those working in customer service roles. With companies like Harvard Pilgrim Health Care and many local businesses, representatives here can enjoy a dynamic work environment that values communication and problem-solving skills.
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2. Chestnut Hill, MA
   Average Salary: $46,000
   Chestnut Hill is home to upscale retail and service providers that need dedicated support staff. Working in this area allows representatives to engage with a diverse clientele while delivering top-notch service, contributing to customer satisfaction and loyalty.
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3. Somerville, MA
   Average Salary: $41,783
   Somerville combines a rich history with a strong economy, making it a great spot for customer service jobs. Many startups and established companies value communication skills, providing representatives with opportunities to grow and develop their careers.
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4. Quincy, MA
   Average Salary: $41,411
   Quincy's growing business sector includes many service-oriented companies. Employees in customer service roles here get to interact with a friendly community while helping resolve issues and answer inquiries, making every day rewarding.
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5. Roxbury, MA
   Average Salary: $40,310
   Roxbury has a diverse community that values customer service skills. Working in this area allows representatives to connect with local residents and businesses, providing important support while being part of a close-knit neighborhood.
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6. Watertown, MA
   Average Salary: $38,470
   Watertown's business scene is bustling with opportunities for customer support roles. Representatives in this area benefit from working with both local companies and larger firms, ensuring a variety of experiences and growth potential.
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7. Dorchester, MA
   Average Salary: $37,995
   Dorchester is a lively area full of diverse cultures and communities. Customer service roles here are essential, allowing representatives to make a real difference by addressing customer needs and fostering positive connections.
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1. Fenway Health
   Average Salary: $47,490
   Fenway Health is a well-respected organization providing healthcare services in Boston, MA. Call Center Representatives here support patients by answering questions and scheduling appointments. The work environment is friendly and focused on delivering quality care.
   




2. Healthcare Financial, Inc.
   Average Salary: $43,600
   Healthcare Financial, Inc. specializes in financial solutions for the healthcare industry. Call Center Representatives play a key role in helping clients understand their financial options. The company operates mainly in Boston, providing a supportive work culture.
   




3. MASS BAY CREDIT UNION
   Average Salary: $42,540
   MASS BAY CREDIT UNION serves the financial needs of its members with dedication. Call Center Representatives here assist with account inquiries and member services. The company promotes a collaborative atmosphere in Boston.
   




4. Ultimate Staffing Services
   Average Salary: $41,833
   Ultimate Staffing Services is a staffing agency that places professionals in various positions. Call Center Representatives help manage inquiries and job placements. Their office in Boston emphasizes teamwork and support.
   




5. TEKsystems
   Average Salary: $41,500
   TEKsystems connects businesses with technology talent. Call Center Representatives handle communication between clients and candidates. The Boston location values innovation and inclusion in the workplace.
   




6. MSTS
   Average Salary: $41,439
   MSTS, a trusted name in payments solutions, offers call center roles that focus on customer service and support. Representatives at their Boston office assist clients with inquiries and account management.
   




7. Express Employment Professionals-Newton, MA
   Average Salary: $40,800
   Express Employment Professionals provides workforce solutions. They employ Call Center Representatives who help bridge the gap between employers and job seekers. Their Newton office serves the greater Boston area with a commitment to service.
   




8. firstPRO Inc.
   Average Salary: $40,714
   firstPRO Inc. excels in connecting talent with opportunities. Call Center Representatives are crucial in managing client communications. Their Boston branch fosters a welcoming and productive environment.
   




9. Dixie Iron Works, Ltd./MSI
   Average Salary: $40,667
   Dixie Iron Works, Ltd./MSI focuses on providing quality products and services. In their Boston location, Call Center Representatives manage customer interactions and support. The company values reliability and customer satisfaction.
   




10. LDS
    Average Salary: $39,000
    LDS operates in various sectors, offering call center roles that deal with customer inquiries and support. Their Boston office is dedicated to providing excellent service and maintaining strong client relationships.
    

1. Technical Account Manager
   Average Salary: $125,245
   In this role, you will work closely with clients to ensure they make the best use of the company's products. Your expertise will help smooth any technical issues and make sure customers are satisfied. Companies like HubSpot in Boston seek skilled professionals to help manage these important relationships.
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2. Account Manager
   Average Salary: $96,026
   As an Account Manager, you will build strong relationships with clients and help meet their needs. You'll often collaborate with different teams to create tailored solutions that drive success. Many firms in Boston, like Toast, look for dedicated individuals to manage their client accounts.
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3. Outside Sales Representative
   Average Salary: $78,543
   In this position, you will actively engage with potential clients outside of the office. Your role involves presenting products or services and closing sales to drive revenue. Companies like Constant Contact in Boston value driven sales representatives who can succeed in a competitive market.
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4. Telemarketer
   Average Salary: $73,633
   As a Telemarketer, your main job will be to reach out to potential customers over the phone. You will promote services, gather customer information, and set appointments. Businesses in Boston, such as Wayfair, often hire telemarketers to boost their outreach and sales efforts.
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5. Appointment Setter
   Average Salary: $71,279
   In this role, you will focus on scheduling meetings between clients and sales representatives. Clear communication is key, as you help prepare the groundwork for successful sales calls. Local companies in Boston appreciate skilled Appointment Setters to enhance their sales processes.
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6. Billing Specialist
   Average Salary: $62,180
   As a Billing Specialist, you will ensure that all invoices are accurate and sent on time. You will handle payments and help customers with any billing issues. Companies in Boston, like Amwell, need attentive professionals to manage their billing departments effectively.
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7. Claims Processor
   Average Salary: $60,290
   In this role, you will review and process insurance claims submitted by clients. Attention to detail is crucial to ensure that all claims are handled correctly. Many insurance companies in Boston seek competent Claims Processors to maintain accuracy in their operations.
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8. Customer Care Specialist
   Average Salary: $55,589
   As a Customer Care Specialist, you will provide essential support to customers through various channels. Your goal will be to resolve issues and enhance customer satisfaction. Firms in Boston, such as Blue Cross Blue Shield, hire Specialists to maintain strong customer relationships.
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9. Sales Support Specialist
   Average Salary: $55,155
   In this role, you will assist the sales team by providing necessary support to close deals. You will prepare documents, respond to inquiries, and manage accounts efficiently. Many companies in Boston, like Jebbit, rely on talented Sales Support Specialists to help drive sales success.
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10. Customer Service Representative
    Average Salary: $40,921
    In this position, you will handle incoming customer inquiries and provide solutions promptly. Your role is vital for ensuring a positive experience for customers. Businesses in Boston, including Wayfair, greatly appreciate dedicated Customer Service Representatives for their essential support.
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