Call Center Representative Salary in Boston, MA

In Boston, MA, the salary range for Call Center Representatives offers promising opportunities. On average, a Call Center Representative earns about $43,476 per year. Entry-level positions start around $36,000, allowing individuals to gain experience while earning a stable income.

As representatives gain skills and experience, their salaries can increase significantly. For instance, those with a few years of experience might earn around $38,182 to $60,000 annually. This range reflects the potential for growth within the role. Strong performers can expect to earn near the higher end of this scale.

The job market in Boston presents a variety of openings for Call Center Representatives. This high demand can lead to competitive pay, making it an attractive option for job seekers aiming for a rewarding career in customer service.

1. Brighton, MA
   Average Salary: $50,185
   Working in Brighton offers a vibrant atmosphere with a mix of students and families. Local companies value strong communication skills, making it a great place to build your career in customer service.
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2. Chestnut Hill, MA
   Average Salary: $46,000
   Chestnut Hill is known for its upscale community and excellent shopping. Call center roles here emphasize quality support, often for businesses in retail and finance, ensuring a fulfilling work experience.
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3. Quincy, MA
   Average Salary: $42,720
   Quincy is rich in history and offers a friendly work environment. Many organizations seek individuals with strong problem-solving skills, making it an ideal location for those who enjoy engaging with customers.
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4. Roxbury, MA
   Average Salary: $40,645
   Roxbury's diverse population creates a dynamic work experience. Companies in the area prioritize customer care, allowing representatives to make a real difference in their community.
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5. Watertown, MA
   Average Salary: $40,480
   Watertown combines a suburban feel with urban convenience. Call center positions here often focus on technology and service, appealing to those who thrive in fast-paced environments.
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6. Dorchester, MA
   Average Salary: $37,995
   Dorchester is one of the largest neighborhoods in Boston, providing numerous job opportunities. Working here means engaging with a diverse clientele and delivering high-quality service across various industries.
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1. Fenway Health
   Average Salary: $47,490
   Fenway Health offers a supportive work environment for Call Center Representatives. You will assist patients with inquiries and ensure they receive quality care. Positions are available at their main location in Boston, MA.
   




2. MASS BAY CREDIT UNION
   Average Salary: $43,876
   At MASS BAY CREDIT UNION, Call Center Representatives provide exceptional service to members. You will handle account inquiries and transactions. The credit union operates in multiple branches within the Boston area.
   




3. Ultimate Staffing Services
   Average Salary: $42,000
   Ultimate Staffing Services connects Call Center Representatives with various companies in Boston. You will help clients resolve issues and offer support. Positions may vary based on client needs across the region.
   




4. TEKsystems
   Average Salary: $41,875
   TEKsystems hires Call Center Representatives to assist in technical support. In this role, you will help clients troubleshoot issues. Opportunities exist at various technology firms in Boston.
   




5. MSTS
   Average Salary: $40,827
   MSTS employs Call Center Representatives to manage customer inquiries and support services. This role is essential in maintaining customer satisfaction, with positions primarily based in Boston.
   




6. Express Employment Professionals-Newton, MA
   Average Salary: $40,800
   Express Employment Professionals helps place Call Center Representatives in various companies. You will be providing customer assistance across a range of industries, including firms located in the Boston area.
   




7. firstPRO Inc.
   Average Salary: $40,714
   firstPRO Inc. focuses on providing Call Center Representatives to businesses needing customer support. You will understand client needs and offer relevant solutions, with positions available in Boston.
   




8. Dixie Iron Works, Ltd./MSI
   Average Salary: $40,667
   Dixie Iron Works, Ltd./MSI hires Call Center Representatives to deliver customer service in a construction and manufacturing environment. Positions are based in Boston to support regional operations.
   




9. Hire Partnership, LLC
   Average Salary: $39,046
   Hire Partnership, LLC places Call Center Representatives in various roles. You will help resolve customer issues and ensure their satisfaction in different sectors, with opportunities in the Boston area.
   

1. Technical Account Manager
   Average Salary: $123,804
   In Boston, a Technical Account Manager connects with clients to ensure they use products effectively. This role includes solving technical issues and providing product support. Companies like HubSpot and Wayfair often seek professionals for this position.
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2. Account Manager
   Average Salary: $99,057
   An Account Manager in Boston builds and maintains strong relationships with clients. They work to understand client needs and provide solutions, enhancing the overall customer experience. Many companies like Toast and DraftKings offer opportunities in this field.
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3. Outside Sales Representative
   Average Salary: $78,925
   Outside Sales Representatives in Boston engage directly with potential customers to promote products or services. This role involves travel and face-to-face meetings to build relationships. Organizations like Staples and GE Aviation often recruit talented individuals for these positions.
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4. Appointment Setter
   Average Salary: $69,248
   An Appointment Setter in Boston focuses on scheduling meetings between clients and sales teams. This role requires effective communication skills to persuade potential customers to meet. Many companies in the tech sector value this skill, including Rapid7 and Acquia.
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5. Billing Specialist
   Average Salary: $62,355
   Billing Specialists in Boston handle invoicing and payment processing for clients. They ensure accuracy and help customers with billing questions. Companies like Boston Medical Center and Mass General Brigham commonly hire for this role.
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6. Claims Processor
   Average Salary: $59,015
   Claims Processors in Boston review and process insurance claims, ensuring that all information is accurate. They play a key role in helping customers receive their benefits. Organizations like Tufts Health Plan and Blue Cross Blue Shield often look for skilled candidates in this area.
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7. Sales Support Specialist
   Average Salary: $56,760
   Sales Support Specialists in Boston assist the sales team by preparing sales materials and managing customer inquiries. They streamline the sales process, enhancing efficiency. Companies like Wayfair and HubSpot often have openings for this important role.
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8. Telemarketer
   Average Salary: $55,067
   Telemarketers in Boston contact potential customers to promote products and gather leads. They work to generate interest and set appointments for sales teams. Many call centers, such as Teleperformance, hire telemarketers to support various campaigns.
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9. Customer Care Specialist
   Average Salary: $54,405
   Customer Care Specialists in Boston focus on providing a high level of service to existing clients. They assist with inquiries and resolve issues to ensure customer satisfaction. Organizations like Fidelity Investments and Boston Scientific often seek out this role.
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10. Customer Service Representative
    Average Salary: $41,261
    Customer Service Representatives in Boston support clients by answering questions and resolving concerns. This position is critical for maintaining a positive experience for customers. Retailers like Target and Macy's frequently hire representatives to assist at their locations.
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