Call Center Representative Salary in Boston, MA

In Boston, MA, a Call Center Representative can expect to earn a competitive salary. The average yearly salary for this role stands at approximately $43,092.

Salaries vary widely depending on experience and specific job requirements. Entry-level positions often start around $36,000, while more experienced representatives can earn significantly more. For instance, the salary can reach up to $60,000 for those with extensive experience and specialized skills.

Most Call Center Representatives in Boston fall within a salary range of $36,000 to $60,000, with many earning between $38,182 and $56,636. This structured pay scale allows job seekers to set clear goals and expectations as they pursue their careers in this field. With dedication and skill development, a representative can progress through higher salary brackets over time.

1. Brighton, MA
   Average Salary: $50,700
   Working in Brighton offers a chance to join dynamic teams in local firms. Companies like Bright Horizons provide great opportunities to develop communication skills while assisting customers.
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2. Chestnut Hill, MA
   Average Salary: $46,000
   In Chestnut Hill, you can find roles focused on customer support in a high-end retail environment. Engaging with clients in prestigious stores enhances your experience in providing top-notch service.
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3. Quincy, MA
   Average Salary: $41,812
   Quincy houses several businesses that value excellent customer service. As a representative, you'll help clients with their needs while gaining valuable skills in a supportive setting.
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4. Watertown, MA
   Average Salary: $40,970
   Watertown hosts many tech companies looking for skilled communicators. You can shine in this environment by assisting customers with inquiries and troubleshooting issues.
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5. Roxbury, MA
   Average Salary: $40,645
   Roxbury's diverse community provides a unique environment to support clients from various backgrounds. This role can help you develop cultural competency while addressing customer needs.
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6. Dorchester, MA
   Average Salary: $37,995
   Dorchester offers many opportunities in customer service across various industries. Working here means engaging with the community and making a positive impact on customer experiences.
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1. Fenway Health
   Average Salary: $47,490
   Fenway Health offers a supportive environment for Call Center Representatives. They focus on health services in the Boston area, providing a unique opportunity to work in a mission-driven organization. Representatives engage with diverse communities, enhancing both customer support and satisfaction.
   




2. Healthcare Financial, Inc.
   Average Salary: $43,600
   At Healthcare Financial, Inc., Call Center Representatives play a key role in handling patient inquiries and financial processes. Located in Boston, the company prioritizes excellent service, making it a great place for career growth in customer support within the healthcare industry.
   




3. MASS BAY CREDIT UNION
   Average Salary: $42,670
   MASS BAY CREDIT UNION values its Call Center Representatives as essential team members. They assist members with various inquiries, providing top-notch service in a cooperative environment. The credit union operates throughout the Boston region, fostering a community-focused workplace.
   




4. Ultimate Staffing Services
   Average Salary: $41,833
   Ultimate Staffing Services connects Call Center Representatives with various clients in Boston. The company provides a wide range of job opportunities, creating a dynamic workplace. Representatives gain experience in different industries, enhancing their skill set and career prospects.
   




5. TEKsystems
   Average Salary: $41,500
   TEKsystems employs Call Center Representatives to deliver exceptional customer service to clients in the tech industry. The company operates in Boston, offering a vibrant work environment that emphasizes training and professional development.
   




6. MSTS
   Average Salary: $40,827
   MSTS offers Call Center Representatives an opportunity to work in a supportive and technology-driven environment. Located in Boston, they serve clients across various sectors, allowing representatives to develop valuable industry knowledge while providing effective support.
   




7. Express Employment Professionals-Newton, MA
   Average Salary: $40,800
   Express Employment Professionals in Newton hires Call Center Representatives in the Boston area. The office focuses on connecting job seekers with employment opportunities, allowing representatives to play a crucial role in the hiring process.
   




8. firstPRO Inc.
   Average Salary: $40,714
   firstPRO Inc. provides a range of staffing solutions and employs Call Center Representatives to assist in various recruitment processes. With a strong presence in Boston, the company is known for its commitment to excellence and customer satisfaction.
   




9. Dixie Iron Works, Ltd./MSI
   Average Salary: $40,667
   At Dixie Iron Works, Ltd./MSI, Call Center Representatives manage customer inquiries and support services. Based in Boston, they ensure customers receive top service for their diverse product offerings, fostering a positive client experience.
   




10. LDS
    Average Salary: $39,000
    LDS offers positions for Call Center Representatives in a collaborative work setting. Located in Boston, the company values teamwork and communication, allowing representatives to thrive while providing essential support to customers.
    

1. Technical Account Manager
   Average Salary: $124,194
   In this role, you will work closely with clients to ensure they understand and use products effectively. You will solve technical issues and provide support, building strong relationships along the way. Companies like VMware and HubSpot in the area often seek professionals with a blend of technical and customer service skills.
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2. Account Manager
   Average Salary: $97,510
   As an Account Manager, you will oversee client accounts and ensure their needs are met effectively. You will coordinate with various teams to deliver exceptional service and foster long-term relationships. In Boston, companies such as Constant Contact and Wayfair value professionals who can balance expertise with excellent communication.
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3. Outside Sales Representative
   Average Salary: $78,765
   In this position, you will travel to meet clients and present products or services in person. Your goal will be to build new business opportunities while maintaining existing relationships. Companies like Staples and Boston Scientific look for driven individuals who can work independently and effectively in the field.
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4. Appointment Setter
   Average Salary: $69,248
   As an Appointment Setter, you will contact potential clients to schedule meetings for sales teams. Your role is vital in generating leads and ensuring a smooth sales process. Organizations like Cambridge Associates offer this position, seeking motivated individuals who excel in communication.
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5. Billing Specialist
   Average Salary: $62,782
   This job involves managing invoices and ensuring that clients receive accurate billing information. You will work closely with both customers and internal teams to resolve any discrepancies. Companies in the Boston area, such as Intuit, need detail-oriented professionals to handle these important tasks.
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6. Claims Processor
   Average Salary: $59,015
   In this role, you will review and process insurance claims to ensure they are completed accurately. You will work with clients to gather necessary information and resolve any issues promptly. Boston-based companies like Blue Cross Blue Shield require professionals with strong attention to detail and customer service skills.
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7. Sales Support Specialist
   Average Salary: $55,653
   In this role, you will support the sales team by managing orders, processing information, and answering customer inquiries. Your efforts will enable the sales department to achieve its goals effectively. Businesses like MassMutual appreciate team members who can manage multiple tasks while delivering excellent service.
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8. Customer Care Specialist
   Average Salary: $55,589
   As a Customer Care Specialist, you will assist customers with inquiries and provide solutions to their concerns. Your support will help create a positive customer experience. Companies like TripAdvisor in Boston often hire individuals with a passion for helping others.
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9. Telemarketer
   Average Salary: $55,067
   In this position, you will reach out to potential customers to generate interest in products or services. Your communication skills will be key in converting leads into sales opportunities. Firms in the city, such as Wayfair, look for engaging individuals to drive their marketing efforts.
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10. Customer Service Representative
    Average Salary: $41,204
    As a Customer Service Representative, you will respond to customer inquiries through phone or email, resolving issues as they arise. This role requires strong communication skills to ensure customer satisfaction. Organizations like Best Buy in Boston seek dedicated professionals to enhance their customer experiences.
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