Call Center Representative Salary in Boston, MA

In Boston, MA, the average yearly salary for a Call Center Representative is around $43,284. This figure reflects a variety of experience levels and skills in the field. Many representatives earn between $36,000 and $60,000 per year.

Entry-level positions start at approximately $36,000, giving new professionals a solid foundation. As they gain experience, salaries can rise. For instance, with experience, representatives may earn around $38,182 to $60,000, reflecting their skills and contributions to the team.

Opportunities for advancement and skill development can lead to higher salaries. Therefore, embracing training and growth can significantly impact your earning potential. Boston offers a competitive job market for Call Center Representatives, making it an excellent place to build a career.

1. Brighton, MA
   Average Salary: $50,700
   Working as a customer service agent in Brighton offers a lively atmosphere filled with diverse residents. The area is home to numerous companies, providing many opportunities to support customers and build valuable skills.
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2. Chestnut Hill, MA
   Average Salary: $46,000
   In Chestnut Hill, agents enjoy an upscale environment with access to boutique shopping and fine dining. Major retail brands often seek motivated individuals to help customers navigate their services, making this a rewarding place to work.
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3. Quincy, MA
   Average Salary: $42,253
   Quincy presents a vibrant community where customer service roles thrive. Many local businesses and national companies appreciate the dedication of residents, creating a friendly workspace with ample opportunities for growth.
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4. Roxbury, MA
   Average Salary: $40,645
   Roxbury offers a rich cultural environment that benefits customer service professionals. The area is home to several growing businesses that rely on skilled agents to connect with clients and provide excellent support.
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5. Watertown, MA
   Average Salary: $40,480
   Watertown's mix of residential and commercial spaces creates a dynamic setting for those in customer service roles. Companies in various industries seek individuals who can offer exceptional support, making it a great location for personal and career development.
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6. Dorchester, MA
   Average Salary: $37,995
   Dorchester features a strong sense of community and a variety of businesses that need customer service representatives. Working here allows individuals to connect with diverse clients while growing their skills in a supportive environment.
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1. Fenway Health
   Average Salary: $47,490
   Fenway Health offers a supportive environment for Call Center Representatives. Employees help patients navigate healthcare services. The company operates in Boston, which allows workers to connect with a diverse community.
   




2. Healthcare Financial, Inc.
   Average Salary: $43,600
   At Healthcare Financial, Inc., Call Center Representatives play a crucial role in assisting clients with financial inquiries. The company values strong communication skills and operates various locations across Boston.
   




3. MASS BAY CREDIT UNION
   Average Salary: $42,670
   MASS BAY CREDIT UNION employs Call Center Representatives who assist members with their banking needs. The organization focuses on member satisfaction and has a strong presence in the Boston area.
   




4. Ultimate Staffing Services
   Average Salary: $41,833
   Ultimate Staffing Services provides opportunities for Call Center Representatives to engage with clients. The company has multiple staffing locations in Boston, helping businesses find quality customer service.
   




5. TEKsystems
   Average Salary: $41,500
   TEKsystems hires Call Center Representatives to deliver technical support and customer service. The company operates in the Boston region and values teamwork and innovation.
   




6. MSTS
   Average Salary: $40,827
   MSTS offers a dynamic working environment for Call Center Representatives, focusing on customer care and support. The Boston location allows employees to connect with clients effectively.
   




7. Express Employment Professionals-Newton, MA
   Average Salary: $40,800
   Express Employment Professionals provides staffing solutions and employs Call Center Representatives to help clients find jobs. They operate in Newton, which is close to Boston.
   




8. firstPRO Inc.
   Average Salary: $40,714
   firstPRO Inc. helps companies by providing Call Center Representatives who deliver quality customer service. The agency focuses on connecting talent with opportunities in the Boston area.
   




9. Dixie Iron Works, Ltd./MSI
   Average Salary: $40,667
   Dixie Iron Works, Ltd./MSI employs Call Center Representatives to support their operations and assist customers. The company operates in the Boston region and emphasizes excellent service.
   




10. Hire Partnership, LLC
    Average Salary: $38,842
    Hire Partnership, LLC recruits Call Center Representatives to help businesses enhance their customer service. With locations around Boston, the company connects representatives with diverse clients.
    

1. Technical Account Manager
   Average Salary: $124,194
   In this role, individuals build and maintain relationships with clients while helping them solve technical issues. Companies like HubSpot in Boston look for professionals who can provide valuable insights and guidance. Strong communication skills are essential to ensure client satisfaction and retention.
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2. Account Manager
   Average Salary: $98,025
   Account Managers in Boston focus on managing client accounts and ensuring their needs are met efficiently. Firms such as Wayfair and Rapid7 seek candidates who can enhance customer loyalty through exceptional service. Success in this position relies on understanding client goals and delivering tailored solutions.
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3. Outside Sales Representative
   Average Salary: $78,824
   Outside Sales Representatives engage with potential clients to promote products and services. In Boston, companies like Staples and Zipcar are on the lookout for self-motivated individuals who can effectively communicate value. Building strong relationships and networking are crucial for success in this role.
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4. Appointment Setter
   Average Salary: $69,248
   Appointment Setters play a key role in driving sales by scheduling meetings for sales teams. Companies in Boston, including Toast and Wayfair, depend on these professionals to make initial contact with potential clients. Good organizational skills and a friendly demeanor make this job rewarding.
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5. Billing Specialist
   Average Salary: $62,711
   Billing Specialists handle invoicing and payment processes, ensuring accuracy and efficiency. Organizations in Boston, like Fidelity Investments, value individuals who can manage financial records and communicate billing information clearly. Attention to detail and customer service skills are vital in this position.
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6. Claims Processor
   Average Salary: $59,015
   Claims Processors evaluate and process insurance claims accurately and efficiently. In Boston, companies like Liberty Mutual require skilled professionals who can analyze claims while maintaining client confidentiality. Strong analytical skills and a commitment to helping others are important in this role.
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7. Sales Support Specialist
   Average Salary: $56,031
   Sales Support Specialists assist sales teams by managing customer requests and maintaining records. In Boston, organizations like Vertex Pharmaceuticals look for professionals who can ensure a smooth sales process. Being detail-oriented and proactive in addressing customer inquiries is key to success.
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8. Telemarketer
   Average Salary: $55,067
   Telemarketers contact potential clients to promote products or services, generating leads for sales teams. Boston-based companies such as LogMeIn appreciate individuals who are persuasive and can engage prospects effectively. A positive attitude and resilience lead to better outcomes in this profession.
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9. Customer Care Specialist
   Average Salary: $54,405
   Customer Care Specialists provide exceptional support to clients, addressing their inquiries and resolving issues. Organizations in Boston, including Chewy and Boston Consulting Group, value employees who demonstrate empathy and problem-solving abilities. These professionals play a key role in enhancing the overall customer experience.
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10. Customer Service Representative
    Average Salary: $41,202
    Customer Service Representatives act as the main point of contact for customers, offering assistance and support. Companies like Amazon and New Balance in Boston seek individuals with strong communication skills and a desire to help. Providing accurate information and resolving issues are essential tasks in this role.
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