Call Center Representative Salary in Springfield, MA

In Springfield, MA, Call Center Representatives enjoy competitive salaries. The average yearly salary for this position stands at approximately $48,852.

At the lower end of the scale, new representatives can earn about $35,600. As they gain experience, salaries can increase significantly. For instance, those with more experience may earn around $55,564 or even reach up to $60,000 annually.

These figures show that there is room for growth and advancement in this career path. With dedication and hard work, Call Center Representatives in Springfield can improve their earnings over time.

1. Enfield, CT
   Average Salary: $44,612
   In Enfield, working in customer service offers great opportunities for growth. Local businesses like GE and CVS provide a friendly environment where you can develop your communication skills and help customers every day.
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2. Northampton, MA
   Average Salary: $38,577
   Northampton hosts a variety of companies that appreciate strong customer support. Jobs in this area allow you to connect with diverse customers and enhance your problem-solving abilities, contributing significantly to the local economy.
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3. Chicopee, MA
   Average Salary: $37,650
   Chicopee is home to many call centers that value excellent customer interaction. This lively community offers a supportive atmosphere where you can build your career while providing important assistance to residents and businesses.
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4. West Springfield, MA
   Average Salary: $36,900
   In West Springfield, numerous organizations rely on dedicated customer service professionals. Your role here will be essential as you help resolve issues and provide information, making a positive impact on the local community.
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5. Holyoke, MA
   Average Salary: $35,580
   Holyoke offers a vibrant job market for those in customer service. Working here, you can expect to help people with inquiries and problems, playing a key role in ensuring satisfaction and fostering strong community ties.
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1. City of Springfield, MA
   Average Salary: $41,364
   The City of Springfield offers a stable work environment for Call Center Representatives. Employees in this role support city services and help residents find the information they need. The city operates from various locations throughout Springfield, ensuring easy access for community members.
   




2. New England Orthopedic Surgeons
   Average Salary: $38,625
   New England Orthopedic Surgeons employs Call Center Representatives to assist patients with appointment scheduling and answer inquiries about services. Operating in Springfield, this company provides important support to healthcare workers and patients alike, making it a rewarding place to work.
   

1. Technical Account Manager
   Average Salary: $82,033
   In this role, you help clients understand and use a company's products effectively. You work closely with clients, providing support and solutions to their technical issues. Companies like Dell and IBM often look for candidates with strong communication skills and a solid understanding of technology.
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2. Outside Sales Representative
   Average Salary: $73,809
   This position involves meeting clients face-to-face and selling products or services. You will build strong relationships with customers and help them find solutions that fit their needs. Local companies such as Staples and Verizon may offer opportunities for motivated individuals in Springfield.
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3. Appointment Setter
   Average Salary: $73,750
   As an appointment setter, you contact potential clients to schedule meetings for sales teams. This job requires excellent communication skills and a persuasive personality. Organizations like ADP and Paychex often seek out driven individuals to fill these roles.
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4. Account Manager
   Average Salary: $68,459
   In this role, you manage relationships with clients to ensure their satisfaction and retention. You handle any issues that arise and work to provide the best service possible. Companies such as MassMutual and Smith & Wesson value strong problem-solving skills in their account managers.
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5. Sales Support Specialist
   Average Salary: $51,550
   This position assists the sales team by managing order processing and customer inquiries. You play a vital role in keeping the sales workflow smooth and efficient. Businesses like Ferguson Enterprises often hire detail-oriented individuals for these important tasks.
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6. Billing Specialist
   Average Salary: $46,369
   In this role, you handle billing inquiries and ensure accurate invoicing for customers. You play a key part in the financial health of the company. Organizations such as Health New England may offer opportunities for skilled professionals in billing and accounts receivable.
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7. Customer Care Specialist
   Average Salary: $43,612
   As a customer care specialist, you provide support and solve problems for customers. You work to make sure customers have a positive experience with the company. Companies like Baystate Health look for individuals who are patient and have strong communication skills.
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8. Customer Service Representative
   Average Salary: $36,747
   This role focuses on assisting customers with inquiries and providing solutions. You will help resolve issues and ensure customer satisfaction. Many businesses in the area, such as Big Y and Stop & Shop, seek customer-focused individuals to fill these positions.
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