Call Center Representative Salary in Springfield, MA

In Springfield, MA, a Call Center Representative can expect a competitive salary. On average, representatives earn about $48,852 each year. This figure reflects the midpoint of what professionals in this role typically make in the area.

Salary ranges for Call Center Representatives vary. The lowest earners start at around $35,600 annually, while those with more experience and responsibilities can make up to $60,000. About 26% of representatives earn between $37,818 and $40,036, showing that a good number of professionals fall within that range.

Additionally, as representatives gain more skills and experience, they can see their salaries rise. Almost half of the representatives earn $55,564 or more, illustrating the potential for growth and advancement in this career path. Overall, a career as a Call Center Representative in Springfield offers both stability and room for development.

1. Enfield, CT
   Average Salary: $44,612
   Working in Enfield, CT as a customer support agent offers a friendly environment. Major companies, like the local branch of Comcast, create a steady demand for customer service roles, making it a great place to build your career.
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2. Northampton, MA
   Average Salary: $38,630
   In Northampton, MA, a customer service role provides an opportunity to connect with diverse customers. With local businesses and educational institutions, there are many chances to gain experience and grow professionally.
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3. West Springfield, MA
   Average Salary: $36,900
   West Springfield, MA boasts several large companies in retail and telecommunications. Taking on a customer care role here can be rewarding, as you support customers while working in a bustling community.
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4. Holyoke, MA
   Average Salary: $35,606
   Holyoke, MA offers many options for customer service positions. The presence of various businesses and a welcoming community spirit make it an ideal location to enhance your skills and enjoy a fulfilling job.
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1. City of Springfield, MA
   Average Salary: $41,364
   The City of Springfield offers Call Center Representative positions to help residents access important services. This role involves assisting citizens with inquiries and providing support for city programs. The city operates primarily within the Springfield area, ensuring that employees play a vital role in community service.
   




2. New England Orthopedic Surgeons
   Average Salary: $38,625
   New England Orthopedic Surgeons employs Call Center Representatives to manage patient inquiries and appointment scheduling. The job focuses on providing excellent customer service to patients seeking orthopedic care. This company serves multiple locations throughout the Springfield area, giving representatives the chance to help many individuals.
   

1. Technical Account Manager
   Average Salary: $80,900
   In this role, professionals build strong relationships with clients by understanding their technical needs. Companies in the area, such as MassMutual, seek individuals who can ensure customers receive excellent service and support for their technical products. This position allows for collaboration with various teams to enhance customer satisfaction.
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2. Outside Sales Representative
   Average Salary: $73,831
   Professionals in this position focus on meeting potential clients and promoting products or services in the field. Organizations like the Hartford value individuals who excel at building relationships, which helps in achieving sales targets. Success in this role comes from effective communication and a deep understanding of customer needs.
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3. Appointment Setter
   Average Salary: $73,750
   In this job, individuals reach out to potential clients to schedule appointments for sales teams. Companies like Baystate Health look for friendly and persuasive professionals who can effectively communicate the value of services. This role plays a crucial part in enhancing lead generation and supporting sales efforts.
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4. Account Manager
   Average Salary: $70,599
   This role requires managing relationships with existing customers to ensure their ongoing satisfaction. Companies such as Smith & Wesson appreciate individuals who can address client concerns and identify new opportunities. Strong communication skills lead to higher client retention and business growth.
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5. Sales Support Specialist
   Average Salary: $51,550
   In this position, professionals assist the sales team by handling customer inquiries and processing orders. Businesses in Springfield, like MGM Springfield, value those who have strong organizational skills and can provide timely support. This role ensures that sales operations run smoothly and efficiently.
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6. Billing Specialist
   Average Salary: $46,343
   Professionals handle invoicing and billing inquiries, ensuring accuracy and customer satisfaction. Organizations such as Eversource Energy require individuals who can communicate clearly and resolve issues quickly. This position plays a key role in maintaining healthy cash flow for the business.
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7. Customer Care Specialist
   Average Salary: $43,612
   Individuals in this role focus on providing top-notch support to customers through various channels. Companies like Friendly's need professionals who are empathetic and can resolve problems effectively. This position enhances customer loyalty and drives repeat business.
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8. Customer Service Representative
   Average Salary: $36,648
   In this job, individuals assist customers by answering inquiries and resolving issues quickly. Local companies such as Stop & Shop look for friendly and knowledgeable workers who create a positive experience for customers. This role is vital for maintaining a good reputation and fostering customer connections.
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