Call Center Representative Salary in Springfield, MA

In Springfield, MA, you can expect to earn a competitive salary as a Call Center Representative. The average yearly salary for this role is around $49,017. Starting positions typically offer salaries around $35,000, while more experienced representatives can earn up to $60,000 annually.

Job seekers will find that salaries for Call Center Representatives vary based on experience and skill level. About 9.5% of these roles pay at the lower end, while the majority, 45.1%, fall in the middle range. The chances for growth in salary within this career are quite good. As you build your experience and skills, you can look forward to higher earnings. This role not only offers financial rewards but also the opportunity to develop valuable communication and problem-solving skills, which can benefit your career in the long run.

1. Enfield, CT
   Average Salary: $44,612
   Working in Enfield offers great opportunities in customer service. Many large companies, like Aetna, have operations here, which can provide a dynamic work environment.
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2. Northampton, MA
   Average Salary: $38,630
   Northampton is known for its vibrant community and diverse economy. As a customer service agent here, you may work with local businesses and nonprofits, making a real impact in people's lives.
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3. West Springfield, MA
   Average Salary: $36,900
   West Springfield combines a friendly atmosphere with a strong retail presence. Working in customer service here means assisting local customers and gaining valuable experience in a supportive setting.
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4. Holyoke, MA
   Average Salary: $35,606
   Holyoke boasts a rich industrial history and a growing call center sector. Positions here often involve helping customers while contributing to the city's revitalization efforts.
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1. City of Springfield, MA
   Average Salary: $41,364
   The City of Springfield offers Call Center Representative positions that help connect residents with various city services. Employees work in a supportive environment and help solve community issues. This role is crucial for city operations and provides valuable experience in public service.
   




2. New England Orthopedic Surgeons
   Average Salary: $38,625
   New England Orthopedic Surgeons employs Call Center Representatives to assist patients with scheduling appointments and answering inquiries. Working in this healthcare environment, employees gain skills in customer service while contributing to patient care. The office provides a friendly atmosphere in Springfield.
   

1. Technical Account Manager
   Average Salary: $80,900
   In this role, you manage relationships with key clients, ensuring their technical needs are met. You partner with them to deliver tailored solutions, which helps build trust and loyalty. Companies like Dell and Oracle often seek candidates with strong communication skills and a customer-focused approach.
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2. Outside Sales Representative
   Average Salary: $73,998
   This position involves meeting with potential clients to promote products and services. Strong interpersonal skills are essential as you work to identify customer needs and close sales. Local companies, such as Verizon and AT&T, value self-motivated individuals who can thrive in a competitive environment.
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3. Appointment Setter
   Average Salary: $73,750
   As an appointment setter, you reach out to potential clients to schedule meetings for sales teams. You play a key role in generating leads and supporting sales efforts. Employers like ADP and Lincoln National appreciate candidates who are organized and persuasive.
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4. Account Manager
   Average Salary: $73,097
   In this role, you oversee a portfolio of clients, ensuring their satisfaction and addressing their needs. Building long-term relationships is crucial for success. Companies such as Staples and Paychex often look for individuals who can combine technical knowledge with excellent customer service.
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5. Sales Support Specialist
   Average Salary: $51,550
   Sales support specialists assist sales teams by managing customer inquiries and processing orders. You contribute to smooth operations and help meet sales goals. Companies like UPS and FedEx seek energetic candidates who can handle multiple tasks effectively.
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6. Billing Specialist
   Average Salary: $46,553
   This role focuses on managing billing processes for clients, ensuring accuracy and timely payments. Attention to detail is vital as you handle invoices and resolve discrepancies. Employers like MassMutual and Berkshire Bank value candidates with strong analytical skills.
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7. Customer Care Specialist
   Average Salary: $43,408
   In this role, you provide assistance to customers, addressing queries and resolving issues. You help enhance customer experiences and maintain satisfaction. Companies like Comcast and Frontier Communications often look for friendly and knowledgeable candidates to join their teams.
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8. Customer Service Representative
   Average Salary: $36,554
   This position involves handling customer inquiries via phone, email, or chat. You work to ensure customer satisfaction while problem-solving effectively. Local companies like Home Depot and Target need friendly individuals who can manage customer interactions with ease.
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