Call Center Representative Salary in Worcester, MA

In Worcester, MA, Call Center Representatives enjoy a variety of salary options based on their experience and skills. The average yearly salary for this role stands at approximately $43,992. Entry-level representatives can expect to earn around $32,000, while those with more experience may make as much as $55,000 annually.

Many positions cluster around the $40,000 mark, indicating that mid-career representatives typically earn between $38,273 and $52,909, depending on the specific tasks and responsibilities they handle. The salary range offers potential for growth, allowing workers to increase their earnings through experience and skill development.

Overall, a career as a Call Center Representative in Worcester provides a solid salary path and opportunities for advancement. This makes it an appealing choice for job seekers looking to build a rewarding career in customer service.

1. Shrewsbury, MA
   Average Salary: $50,086
   Working in Shrewsbury offers a great chance to join local companies that value customer service. Employees enjoy a friendly community that focuses on teamwork and helping others.
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2. Westborough, MA
   Average Salary: $44,623
   Westborough is home to many businesses that require customer support. Being part of this community allows you to develop strong communication skills while assisting a diverse range of customers.
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3. Northborough, MA
   Average Salary: $40,000
   Northborough has a growing job market for those wishing to serve customers over the phone. The town boasts a supportive environment where representatives can thrive and make a positive impact.
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4. Marlborough, MA
   Average Salary: $37,209
   Marlborough is a hub for several large companies looking for dedicated customer service professionals. You can expect to work in a fast-paced environment that values problem-solving and efficiency.
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5. Auburn, MA
   Average Salary: $33,000
   Auburn provides excellent opportunities for those interested in customer interaction. Local businesses appreciate reliable communication and the ability to resolve customer issues quickly.
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1. Renewal by Andersen
   Average Salary: $53,643
   Renewal by Andersen is a leader in windows and doors replacement. Call Center Representatives here assist customers with inquiries and scheduling. They have several locations in Worcester, providing a supportive environment for team members.
   




2. UMass Memorial Health
   Average Salary: $41,383
   UMass Memorial Health operates as a major healthcare provider in the region. Call Center Representatives play a crucial role in helping patients navigate their healthcare options. The job supports various locations within Worcester, offering career growth in a dynamic field.
   




3. Fallon Health
   Average Salary: $40,412
   Fallon Health provides a variety of healthcare services. Call Center Representatives here engage with customers to answer questions about health plans and services. They operate within Worcester, emphasizing a customer-first attitude.
   




4. The Panther Group
   Average Salary: $35,333
   The Panther Group focuses on staffing and recruitment solutions. Call Center Representatives assist clients and candidates in navigating job placements. Their offices in Worcester foster a collaborative work environment.
   




5. Edward M Kennedy Community Health Center
   Average Salary: $34,106
   Edward M Kennedy Community Health Center offers comprehensive health services. Call Center Representatives are vital in connecting patients to necessary services. They work at multiple sites in Worcester, committed to community health.
   




6. Partnership Employment
   Average Salary: $34,000
   Partnership Employment specializes in connecting employers with talent. Call Center Representatives support the recruitment process by communicating with applicants and companies. Their Worcester office provides a welcoming workplace for new hires.
   

1. Technical Account Manager
   Average Salary: $87,867
   In this role, professionals help clients with technical issues and ensure they use products effectively. Companies in the area often seek candidates who can handle customer inquiries and offer solutions. Strong communication skills make a big difference in client satisfaction.
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2. Appointment Setter
   Average Salary: $76,533
   Appointment setters reach out to potential customers and help schedule meetings for sales teams. This position requires great phone skills and the ability to engage clients. Many local companies value individuals who can maintain a friendly and professional demeanor.
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3. Account Manager
   Average Salary: $74,379
   Account managers build and maintain strong relationships with clients while addressing their needs. This role often involves coordinating services and following up to ensure customer satisfaction. Employers in the area look for candidates with excellent organizational skills.
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4. Outside Sales Representative
   Average Salary: $72,891
   Outside sales representatives travel to meet clients and promote products or services. They work to create new business opportunities while maintaining existing relationships. Many companies appreciate individuals who can confidently represent their brand.
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5. Claims Processor
   Average Salary: $66,429
   Claims processors review and manage insurance claims, ensuring all is in order for clients. Attention to detail and efficiency play crucial roles in this position. Local insurance firms often desire team members who can work independently and uphold high standards.
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6. Sales Support Specialist
   Average Salary: $56,750
   Sales support specialists assist sales teams by managing data and preparing reports. They help ensure that sales processes run smoothly and that customers receive timely information. Companies in Worcester often look for candidates with strong analytical abilities.
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7. Billing Specialist
   Average Salary: $51,131
   Billing specialists handle customer invoices and ensure timely payments are received. This role requires accuracy and attention to financial details. Many organizations prioritize individuals who can manage accounts and resolve billing issues efficiently.
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8. Technical Support Specialist
   Average Salary: $50,000
   Technical support specialists assist customers with technical problems related to products or services. They provide solutions and help improve user experience. Businesses in the area often value a calm demeanor and problem-solving skills.
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9. Telemarketer
   Average Salary: $38,833
   Telemarketers reach out to potential clients to promote products or services. They must convey information clearly and build rapport quickly. Local companies often seek energetic individuals who have good sales techniques.
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10. Customer Service Representative
    Average Salary: $38,817
    Customer service representatives respond to customer inquiries, helping them solve problems and providing service information. This role is key in maintaining a positive relationship between clients and the company. Many local employers look for friendly and adaptable individuals to join their teams.
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