Call Center Representative Salary in Worcester, MA

In Worcester, MA, a Call Center Representative can expect to earn an average yearly salary of around $44,024. Salaries for this position can vary based on experience, skills, and specific job duties. At the lower end of the scale, representatives may start with salaries around $32,000. As you gain experience and improve your skills, your salary can increase significantly. Many experienced representatives earn salaries close to $55,000.

This range shows that opportunities exist to advance your career and increase your earnings. If you are considering a position in this field, you can feel optimistic about the potential for growth and development in Worcester's job market.

1. Shrewsbury, MA
   Average Salary: $49,316
   Working in customer service in Shrewsbury offers great opportunities. The town has a friendly community and a growing business environment. Local companies value good communication skills and provide supportive training.
   Find Call Center Representative jobs in Shrewsbury, MA
   




2. Westborough, MA
   Average Salary: $44,445
   In Westborough, customer service roles are in demand, especially with its diverse range of businesses. Employees enjoy a dynamic work setting and can find positions with large organizations, such as Bose Corporation.
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3. Northborough, MA
   Average Salary: $40,000
   Northborough fosters a positive work atmosphere for those in customer service roles. Many businesses here focus on assisting customers effectively, creating a rewarding experience for both employees and clients.
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4. Marlborough, MA
   Average Salary: $37,098
   Marlborough features a busy job market for customer service positions, thanks in part to its tech and healthcare industries. Employees benefit from being part of a vibrant community and often receive excellent training and support.
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5. Auburn, MA
   Average Salary: $33,000
   Auburn offers various opportunities in the customer service sector, with numerous companies looking for skilled communicators. The town's supportive business environment ensures that employees have the tools they need to succeed.
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1. Renewal by Andersen
   Average Salary: $53,203
   Renewal by Andersen offers rewarding Call Center Representative positions in Worcester, MA. Representatives assist customers with inquiries and appointments, contributing to a positive customer experience within a well-respected company.
   




2. UMass Memorial Health
   Average Salary: $41,383
   UMass Memorial Health employs Call Center Representatives in Worcester, MA, to handle patient calls and provide excellent support. This role is vital in managing patient needs and ensuring a smooth process within the healthcare system.
   




3. Fallon Health
   Average Salary: $40,412
   Fallon Health offers Call Center Representative jobs aimed at helping members with their health plans in Worcester, MA. Representatives play an important role in guiding members through their healthcare options and resources.
   




4. The Panther Group
   Average Salary: $35,333
   The Panther Group has Call Center Representative positions available in Worcester, MA. Employees take calls and assist clients, making sure that their needs are met with care and professionalism.
   




5. Edward M Kennedy Community Health Center
   Average Salary: $34,106
   Edward M Kennedy Community Health Center employs Call Center Representatives in Worcester, MA, focusing on community health. Representatives assist patients with information and scheduling to improve health access for all.
   




6. Partnership Employment
   Average Salary: $34,000
   Partnership Employment supports Call Center Representatives in Worcester, MA, in managing client inquiries. This role allows representatives to provide outstanding service and help clients find the right solutions.
   

1. Technical Account Manager
   Average Salary: $87,867
   This role focuses on building strong relationships with clients. In Worcester, companies like Dell and IBM seek professionals who can provide solutions and support to their technical needs. A successful candidate will have a mix of technical knowledge and customer service skills.
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2. Appointment Setter
   Average Salary: $75,137
   Appointment setters play a critical role in generating leads and scheduling meetings. Local businesses often rely on professionals in this role to connect with potential clients and drive sales. Strong communication skills are essential to effectively engage prospects.
   Find Appointment Setter jobs in Worcester, MA
   




3. Account Manager
   Average Salary: $73,888
   Account managers maintain and expand relationships with clients. Companies in Worcester value professionals who can understand client needs and provide excellent service. This position often requires a balance of sales and customer support skills.
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4. Outside Sales Representative
   Average Salary: $72,684
   Outside sales representatives work directly with clients in the field, building relationships and closing sales. Businesses like ADP and Salesforce in Worcester seek individuals with strong negotiation skills. This role requires self-motivation and customer-focused strategies.
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5. Claims Processor
   Average Salary: $66,429
   Claims processors review and handle insurance claims, ensuring accuracy and timely resolutions. In Worcester, firms such as Allstate and Liberty Mutual employ dedicated professionals in this role. Attention to detail and organizational skills are key to success.
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6. Sales Support Specialist
   Average Salary: $56,750
   Sales support specialists assist sales teams with administrative tasks and customer inquiries. Companies in the Worcester area appreciate individuals who can streamline processes and enhance customer interactions. A positive attitude and strong organizational skills are important.
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7. Billing Specialist
   Average Salary: $50,553
   Billing specialists manage invoices and customer accounts, making sure payments are collected on time. In Worcester, businesses like Verizon and Spectrum need skilled individuals to handle financial transactions and foster customer trust. Accuracy and attention to detail are crucial in this position.
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8. Technical Support Specialist
   Average Salary: $50,000
   Technical support specialists provide assistance to customers experiencing technical issues. In Worcester, companies like Amazon and Google often look for those who can troubleshoot and resolve problems effectively. Good communication skills and technical knowledge are necessary for success.
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9. Telemarketer
   Average Salary: $38,833
   Telemarketers reach out to potential customers to promote products and services. In Worcester, many companies value skilled communicators who can make effective connections over the phone. This role requires persistence and a positive demeanor to succeed.
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10. Customer Service Representative
    Average Salary: $38,696
    Customer service representatives engage with customers to answer questions and resolve issues. In Worcester, businesses such as Target and CVS Health actively seek dedicated individuals to support their clients. Strong listening skills and a friendly attitude help in providing excellent service.
    Find Customer Service Representative jobs in Worcester, MA