Member Services Representative Salaries

Member Services Representatives play a vital role in many organizations, providing support to customers and ensuring a positive experience. The average yearly salary for this position is about $36,766.

Salaries can vary widely based on experience and location. A starting Member Services Representative earns around $20,545. As you gain experience, your salary can rise significantly. Those with more experience can earn upwards of $96,500.

About 25.3% of representatives earn between $20,545 and $27,450. Another 30.6% earn between $27,450 and $34,355. If you continue to advance in your career, you may find yourself making higher salaries. Many find this career rewarding not only in terms of salary but also in the opportunity to help others.

1. Chattanooga, TN
   Average Salary: $74,024
   In Chattanooga, professionals in member services play a vital role in supporting local community members. With companies like BlueCross BlueShield of Tennessee, you will help individuals navigate their healthcare options and enhance their experience with customer service.
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2. Los Angeles, CA
   Average Salary: $68,515
   Los Angeles offers a dynamic environment for those working in member services, with large companies like Anthem and Farmers Insurance headquartered here. You will engage with a diverse population, helping people find the right services and support they need.
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3. Denver, CO
   Average Salary: $67,120
   Denver provides a great setting for individuals in member services with organizations like Kaiser Permanente and Denver Health. Working here, you will have the chance to make a positive impact while collaborating with a supportive team that values customer satisfaction.
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4. Detroit, MI
   Average Salary: $66,221
   In Detroit, professionals in member services contribute to the community through organizations like Blue Cross Blue Shield of Michigan. Your role will involve assisting members with their inquiries and ensuring they receive the best possible support.
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5. Philadelphia, PA
   Average Salary: $62,987
   Philadelphia has many opportunities in member services, especially with companies like Independence Blue Cross and Comcast. By joining this vibrant workforce, you will help residents solve issues and enhance their memberships.
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6. Montgomery, AL
   Average Salary: $62,462
   Montgomery offers valuable roles in member services, with companies like Blue Cross and Blue Shield of Alabama operating in the area. Your work will focus on helping members understand their options and ensuring their needs are met.
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7. Washington, DC
   Average Salary: $57,496
   In Washington, DC, working in member services allows you to support a diverse clientele, including government employees and residents. Organizations like Aetna and UnitedHealthcare provide various career paths, where you can make a real difference.
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8. Austin, TX
   Average Salary: $56,620
   Austin's technology and innovation scene creates many opportunities for member services professionals, especially with companies like United HealthCare and Whole Foods Market. You will assist customers in navigating their memberships and ensure a seamless experience.
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9. Minneapolis, MN
   Average Salary: $55,590
   In Minneapolis, member services representatives play a crucial role in supporting local businesses and individuals. Major companies like UnitedHealth Group and U.S. Bank offer positions that allow you to positively impact customer experiences.
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10. San Francisco, CA
    Average Salary: $52,694
    San Francisco's vibrant culture and strong economy offer excellent opportunities for those in member services, especially with tech giants like Salesforce and LinkedIn. You will interact with a wide range of customers, helping them find the services they need.
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1. New York Life
   Average Salary: $118,554
   New York Life offers competitive salaries for Member Services Representatives. Employees in this role help clients with policies and ensure they have the best services. The company operates in various locations across the United States.
   




2. American Heritage Financial, LLC
   Average Salary: $94,912
   At American Heritage Financial, LLC, Member Services Representatives play an important role in assisting clients and addressing their financial needs. This company serves numerous locations, making it a great place for career growth.
   




3. The Carballo Agency
   Average Salary: $87,500
   The Carballo Agency values its Member Services Representatives and provides a supportive work environment. Employees assist clients in finding the right insurance solutions and work primarily in local markets.
   




4. Wells Fargo
   Average Salary: $84,607
   Wells Fargo offers a dynamic workplace for Member Services Representatives. They assist customers with banking services and financial products across many branches located nationwide.
   




5. Capital Strategies
   Average Salary: $79,783
   Capital Strategies is dedicated to helping its clients achieve financial goals. Member Services Representatives at this company support customers through various financial services, operating in multiple states.
   




6. Aflac
   Average Salary: $72,262
   Aflac provides Member Services Representatives with a chance to engage with clients about insurance products. The company has locations across the United States, focusing on customer support and satisfaction.
   




7. Vital Financial Group
   Average Salary: $70,816
   Vital Financial Group emphasizes customer service in the financial industry. Member Services Representatives help clients navigate their options, and the company operates in several key locations.
   




8. OPENLANE
   Average Salary: $67,762
   OPENLANE values its Member Services Representatives for their role in assisting customers with vehicle-related services. The company is active across many regions in the United States, creating valuable opportunities.
   




9. WESCOM CREDIT UNION
   Average Salary: $58,178
   WESCOM CREDIT UNION provides a friendly atmosphere for Member Services Representatives. Employees assist members with banking issues and work in various locations throughout California.
   




10. Charles Schwab
    Average Salary: $56,599
    Charles Schwab offers a rewarding experience for Member Services Representatives who support clients with investment services. The company has numerous branches across the country focused on customer engagement.
    

As a Member Services Representative, you have several opportunities to increase your earnings. Focus on the following factors to boost your income in this role:

• Enhance Your Skills: Take advantage of training programs. Learning about new software or customer service techniques can make you a valuable asset.
• Seek Promotions: Show initiative. Look for open positions within your company. Moving up to a supervisory role usually comes with better pay.
• Build Customer Relationships: Develop strong ties with your members. Happy customers are likely to return, increasing your potential for bonuses or commissions.
• Ask for Feedback: Regularly request performance reviews. Use feedback to improve. Meeting or exceeding expectations can lead to pay raises.
• Negotiate Your Salary: Don’t hesitate to discuss your pay during performance reviews or job offers. Know your worth and be ready to negotiate for better compensation.