Call Center Representative Salaries

Call center representatives play an important role in helping customers. The salary for this position can vary quite a bit based on experience, location, and the specific company.

The average yearly salary for a call center representative is around $41,228. Many entry-level representatives earn about $24,000 annually. As they gain more experience and skills, they can expect to see their salary increase. For instance, some representatives make approximately $31,591 or $39,182 after a few years in the job.

Highly experienced call center representatives can earn even more. Salaries can go up to $53,364 and beyond, with the highest earners making around $107,500 each year. This range shows that with dedication and growth in the role, there are great opportunities for higher earnings in this career.

1. Los Angeles, CA
   Average Salary: $53,183
   Working as a customer service agent in Los Angeles offers chances to connect with a diverse population. Major companies like AT&T and Amazon have a strong presence here, providing numerous job opportunities.
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2. Sacramento, CA
   Average Salary: $52,403
   In Sacramento, customer support roles often focus on local businesses and state agencies. The city is home to many government offices, creating unique opportunities for customer service professionals.
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3. Santa Rosa, CA
   Average Salary: $51,512
   Santa Rosa features a welcoming atmosphere for customer service professionals. With companies like Kaiser Permanente and various wineries, you can find fulfilling roles in both healthcare and tourism.
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4. Manchester, NH
   Average Salary: $50,692
   In Manchester, customer service agents enjoy a lower cost of living compared to nearby Boston. The growing tech and retail sectors offer plenty of job openings for those looking to start a new career.
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5. San Diego, CA
   Average Salary: $50,384
   San Diego boasts a vibrant job market in customer service, especially within the telecom and healthcare industries. Companies such as Verizon and Scripps Health are always on the lookout for skilled individuals.
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6. Orlando, FL
   Average Salary: $50,036
   Orlando’s booming tourism industry opens many doors for customer service agents. Major players like Disney and Universal Studios create a fun and dynamic work environment.
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7. Springfield, MA
   Average Salary: $49,017
   Springfield offers a supportive community for customer service roles, particularly in finance and healthcare sectors. Local employers like MassMutual contribute to a steady demand for these positions.
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8. San Jose, CA
   Average Salary: $47,765
   San Jose, the heart of Silicon Valley, provides unique opportunities in tech customer service. Companies like Cisco and Adobe are constantly seeking talented individuals to ensure customer satisfaction.
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9. Seattle, WA
   Average Salary: $45,574
   Seattle is a hub for innovative companies, making it a great place for customer service agents. With major employers like Amazon and Boeing nearby, you can find rewarding career paths in various industries.
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10. Toledo, OH
    Average Salary: $45,417
    Toledo features a friendly job market for customer service professionals, particularly in the healthcare and retail sectors. The city's steady growth provides numerous opportunities for a fulfilling career.
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1. Senior Health Solutions
   Average Salary: $87,500
   Senior Health Solutions offers a supportive environment for Call Center Representatives. Employees help clients navigate health options. The company operates in several major cities across the U.S.
   




2. SS Industries LLC
   Average Salary: $81,182
   SS Industries LLC values customer service and teamwork. Call Center Representatives resolve customer inquiries and provide product information. They have locations in various states.
   




3. ELLIS CROW SOLUTIONS
   Average Salary: $78,809
   ELLIS CROW SOLUTIONS focuses on delivering high-quality support. Call Center Representatives assist with technical issues and customer concerns. They operate in key metropolitan areas.
   




4. AAA
   Average Salary: $78,125
   AAA is known for excellent member service. Call Center Representatives provide support for roadside assistance and travel needs. The company has branches across the country.
   




5. Maplecrest Ford Lincoln
   Average Salary: $70,000
   Maplecrest Ford Lincoln emphasizes customer satisfaction in the automotive industry. Call Center Representatives help with service inquiries and appointment scheduling at their dealerships.
   




6. PROTOCALL COMMUNICATIONS
   Average Salary: $65,500
   PROTOCALL COMMUNICATIONS offers a dynamic workplace for Call Center Representatives. Employees handle various customer support tasks in multiple locations across the U.S.
   




7. SMS
   Average Salary: $62,500
   SMS provides communication services tailored for businesses. Call Center Representatives play a vital role in customer engagement. They operate in several regional offices.
   




8. OpenRoad Auto Group
   Average Salary: $62,206
   OpenRoad Auto Group focuses on delivering a premium customer experience. Call Center Representatives assist customers with inquiries related to vehicle sales and service.
   




9. Windows Plus
   Average Salary: $61,894
   Windows Plus specializes in home improvement solutions. Call Center Representatives engage with customers to discuss products and services. They serve a wide area in the market.
   




10. Ecolab
    Average Salary: $60,812
    Ecolab is a global leader in water, hygiene, and energy technologies. Call Center Representatives support customers in various industries with product-related inquiries.
    

To earn more as a Call Center Representative, focus on the following factors:

1. Enhance Your Skills: Take advantage of training programs. Improve your communication, problem-solving, and technical skills. Better skills lead to higher pay.
2. Seek Promotions: Aim for positions like Team Leader or Supervisor. These roles often come with increased salaries and more responsibilities.
3. Meet Performance Goals: Consistently meet or exceed targets for call handling, customer satisfaction, and sales. High performance can result in bonuses or raises.
4. Consider Shift Changes: Explore different shifts, such as night or weekend work. Some companies offer extra pay for these less desirable hours.
5. Stay Informed About Industry Trends: Understand the market and look for companies offering better pay or benefits. Staying informed can help you negotiate better compensation.